Excellent
Based on 211 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DrinkBranders has your back!We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
drinkbranders.com (drinkbranders.com) has 211 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
211 approved reviews, newest moderated first
Tori L.
Amazing consumer service (wildly fast response yo emails) and quality of cups, especially for the price. We bought 130 mugs for recruitment gifts on a tight budget and trust me when I say I did my research and drink branders was far and away the best!
Reply from drinkbranders.comNov 20, 2024
Thank you so much, Tori! We LOVE and appreciate our customers truly and sincerely. We hope to work with you again soon. GO BLUE DEVILS!
Veronica R.
Terrible Customer Experience - 33 + emails back and forth with a sales person, to be sent to a "graphic designer" who asked all the same questions covered in the 33 emails previously. Then our rep struggled to contact us to let us know our order was back ordered more than a month. When I emailed to cancel my order - suddenly it was in production "early". So unfortunately nothing can be done. Meanwhile, we ordered from another vendor with 100% less emails and confusion around our order. DO NOT USE THIS COMPANY - Don't waste your time or money!
Reply from drinkbranders.comNov 18, 2024
Veronica, Thank you for sharing your feedback. I’m genuinely sorry to hear that you had a frustrating experience with your order, and I appreciate you giving us the opportunity to respond. We understand that clear communication is key to a smooth project experience, and I can assure you that our team worked diligently to address your needs and keep you updated. Upon reviewing your project, it seems we had multiple interactions between you, our drinkware specialist, and our graphic designer to ensure the artwork and details were aligned with your vision. We also made several adjustments to quotes and mockups based on your requests feedback. However, I do want to point out that we sent numerous follow-up emails and left several voicemails throughout the process in an attempt to reach you and address questions or concerns that arose during the process. We typically send follow-ups when we don’t hear back from our clients, as we want to make sure nothing is overlooked. Unfortunately, it appears there were delays in communication from your side, which may have led to some frustration on both ends. We also made efforts to keep you informed about stock issues and potential delays from the manufacturer both prior to and after officially placing your order, and we communicated the availability of your chosen cup color as soon as it became available. Production was initiated once we received your approval and, as we had not received any further input, we proceeded. After receiving your email expressing dissatisfaction, I personally tried to reach you by phone multiple times to discuss your concerns, but I did not receive a response. We always strive to address issues directly and resolve any misunderstandings as quickly as possible. I want to reiterate that we value all feedback—both positive and negative—and use it to improve our processes. That said, I’m proud of how our team handled your project, and I believe we did everything we could to deliver the best possible outcome within the circumstances. Thank you again for your input, and we truly regret that we weren’t able to meet your expectations this time.
Luckaia S.
Experience was great! We worked with Tammy Miller and Jenne Grub for our product design and they were incredible! So easy to work with and the product was in-hand within weeks of beginning the process. So fast, so easy, and a great product! Very Pleased!
Reply from drinkbranders.comNov 5, 2024
Thank you, Luckaia! We really appreciate you taking the time to write a review. Go Tammy and Jenna :) We think they're pretty great too. We sincerely hope to work with you again really soon.
Kathryn C.
Great customer service, timely service, product turned out great!
Reply from drinkbranders.comOct 29, 2024
Thank you so much for your review, Kathryn! We are nothing without awesome customers like you :) Hope to work together again very soon!
Lauren
Fantastic customer service! We needed an order quickly and Tammy and Samantha worked with us to turn our order around quickly!
Reply from drinkbranders.comOct 29, 2024
Thank you so much for your review, Lauren! Tammy and Samantha are pretty great :) So glad we were able to turn your order quickly. We look forward to working with you again soon!
Catherine W.
Our nalgenes look awesome! The logo looks great and the quality is there! Drinkbranders was quick to respond and had tons of options!
Reply from drinkbranders.comOct 29, 2024
Good ol', Nalgene--always a favorite! Thank you so much for your order and for taking the time to write a review. We're happy to have you as a customer and hope to work with you again soon!
Dissapointed
I found the service team to be short and rude. Your system is not great either. Emails with truncated order number. Your ordered by default for look up is payer, not who ordered. I received a shipping notification a week after the product arrived. But mostly, your people were not good to work with. Product was fine.
Esther
Drinkbranders has an exceptional team that is a pleasure to work with. They were prompt in their responses and consistently helpful throughout the entire process. Our order arrived well-pacakged, and the cups look outstanding. We look forward to placing additional orders in the future. Our team is exceedingly pleased.
Reply from drinkbranders.comOct 29, 2024
Thank you so much for taking the time to write this review, Esther! Makes us crazy happy when our customers are happy :) Can't wait to work with you again soon!
