Great
Based on 331 reviews
DriveSafe Driving Schools4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Colorado's Premier Driving School. Please visit our website www.drivesafecolorado.com or call us at 303.721.8881
DriveSafe Driving Schools (drivesafecolorado.com) has 331 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
331 approved reviews, newest moderated first
Kat
The administration staff is completely incompetent. It is impossible to get anyone on the phone and if you do, they don’t make the corrections requested. My son took the defensive driving class in February. They never loaded it as he completed it, even though I sat there with them we’ve called twice now for them to fix it and they still can’t manage to do that and they don’t return phone calls
M.L.
The drivers training online course is absolutely miserable to try to use. The content is excellent , but the platform has so many issues that we have spent WAY too much time trying to get my daughter through the program ( hear more than 30 hours). At times of high usage, the program will lock up and be unusable. We’ve had issues with time in the program not saving ( even when we clear the history which you have to do each time).She is down to the last 5 hours, but I will never use this program again with my younger children.
JP
Just a horrible company -- impossible to schedule - expensive for what it is ---- and the absolute worst profit driven issue (and you can see plenty of others have had same experience). They auto fail you if you go onto ice --- they took my daughter through fully iced up neighborhood in a crappy old two wheel drive car. She is an outstanding driver with absolutely no other issues but honestly unless it was a properly outfitted car --- was 100% given there would be some wheel spin/slippage. Honestly just torture kids to make more money.
Ratna G.
The drivers are all great and some employees but OMG scheduling is a nightmare! Occasionally, you will get a competent person on the line but it is a total crap shoot. We used a different drive school for our other daughter and it cost less and we got all the dates we wanted. This place- oy! What a tough time to just schedule in-person drives let alone the test.
Travis B.
My family and I selected DriveSafe as a way to get my wife's Colorado driver's license. I'm not even sure where to start because there are so many negative things to say about this experience. I'll start with the sign-up process. You have to select a "package", which we chose the two-hour class, and then the driver test for $300. The cost really isn't the issue in the case. I chose the Highlands Ranch location because it's right across the street from our house. For selecting a date for the appointment, it wouldn't let me select one online. I tried to call the HR office for two weeks straight without anyone available to talk to. I finally (after the second week) was able to speak to someone on the phone. The representative told me that HR didn't have any openings for at least four months. In my opinion, four months is ridiculous. There were other locations that did have openings but would have to drive at least15 miles. I asked the person on the phone if she could have a Spanish speaking instructor due to my wife needing translation. She had her two-hour lesson on Saturday 11-2-24. The person giving the instruction that day was good, and provided less than ideal instruction on what would be covered on the test. Which is mind-blowing because it should mirror or at least be close to what is being instructed for the test. Monday 11-4-24 was her test date. We arrived and were greeted poorly by the staff. During the test, the test examiner displayed agitation, frustration, and aggressive behavior towards my wife in the car (Which in turn caused my wife anxiety due to him being this way). Of course someone is going to not drive their absolute best due to being treated this way. When they told her why she failed the test, they didn't have any compassion or ensure that my wife understood. They were saying, "You failed, and we need $69 more for the retake. They couldn't even explain to me what mistakes she made. Which is insane to me. I did pay the $69 but came back the next day to talk to David and another manager. I asked for a complete refund and was told that I couldn't. David said my only option was to try it again, and they would make sure that there was a Spanish speaking evaluator. He initially told me that they would have one availble for the Greenwood Village location (which is still far from our house) and that he is only available for one week (because the person is going on vacation). It snowed this week, so we had to cancel. David said that the man would be available the following week. Didn't hear back from David so I had to call three times to get a hold of David to verify that the appointment is still on. He then proceeded to tell me that it will be another month before he would be available. What?! Anyway, the only available Spanish speaking person would be in the Denver location (which is 25 miles from Highlands Ranch) Long story short, I had to do this one because I needed her to get her license. Long story short, she failed for the second time! The man said I couldn't see the results of what she missed. I will let everyone that I am in contact with to please stay away from this company. People are paying good for a service and aren't getting a return on their investment. I am at a loss for words! I can't believe that this is how they treat people! Over promise and under delivered at all levels! Stay away from this business.
Reply from DriveSafe Driving SchoolsDec 2, 2024
Hi Travis, Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction with our services. We value your business and also the opportunity to address your concerns. We would like to clarify a few points. While we understand the importance of convenience, our scheduling system does not require customers to wait as long as four months for an appointment, nor do we book that far in advance. While the Highlands Ranch location may not have had immediate openings, other nearby locations were available to accommodate your needs. Per your request, we arranged for a Spanish-speaking instructor for the initial lesson. For the driving test, a Spanish-speaking evaluator was also offered but required scheduling adjustments due to limited availability. We strive to meet all language preferences, but certain accommodations can occasionally involve logistical challenges. We take pride in the professionalism of our team and the welcoming environment we work hard to maintain. The claim of being treated poorly does not align with our values nor the reports from our team during your interactions. Regarding your wife’s test results, which included multiple speeding violations that resulted in her test failure, were explained during the evaluation. Our testers are required by the State to follow standardized criteria to ensure fairness and consistency for all test-takers. While we understand the disappointment of not passing, the license test standards are set forth by the state of Colorado, and our drive testers are certified by the state to observe and report to those standards. Adherence to safety standards is critical, and by law, we cannot pass a student if they do not demonstrate safe driving practices. Our interest is aligned with students passing but even more so, with everyone's safety on the road. We encourage your wife to review the CO Driver's Handbook on laws and regulations, and on page 1-2, you’ll find what skills and abilities the license test covers. We hope this helps her succeed on her next attempt, wherever you choose to retake it https://dmv.colorado.gov/sites/dmv/files/documents/DR2337_English2024.pdf We have worked to find solutions that fit your needs, including offering multiple rescheduling options with a Spanish-speaking evaluator. We have offered, and are processing your $69 refund. Best of luck
Consumer
The system is poorly made. Had multiple issues causing many inconveniences these problems should be fixed.
Julie H.
I went to the DriveSafe Driving Schools website last night to schedule my teens drive test. There was an option to pay, and because this is different than how I obtained my license years ago, I submitted payment for his drive test. I was expecting to be able to schedule his test myself online since I had just submitted payment, however, after my payment was submitted a screen came up instructing me to call their number to schedule the drive test at my convenience. Keep in mind, that nowhere on this company’s website is there any information or mention of No Refunds if you cancel. Seeing that they have a location close to where I live, I tried to schedule at that location this morning only to be told that the earliest date to test there was November 22nd, and that the Arvada location and Wheat Ridge location were experiencing staffing issues. I was encouraged instead to schedule up in Westminster at 120th and Huron and was told they have a lot more availability. I went ahead and scheduled my teen for a drive test for afterschool on Halloween. My teen found another testing location through another company that is closer to us and asked me to contact them to see if they had anything open prior to Halloween. Well, they did. I called DriveSafe Driving Schools and informed the gentleman that I spoke with that I wanted to cancel the drive test for Halloween, and I then inquired about obtaining a refund. He informed me that the person I spoke to when scheduling the test should have informed me that they do not give refunds, but that the credit is good for up to 2 years in the event my teen fails and needs to re-test. That’s an ironic statement to make. However, after reading the reviews on this location it is no longer that ironic. My advice to any parent or guardian looking to schedule their teen for a drive test, call first, and ask about their refund policy. Life happens, things come up and a company that is so rigid and lacks flexibility and understanding isn’t a company you want to give your business or hard-earned money to. I would advise that you call around other schools and unless you are desperate, stay far away form DriveSafe Driving Schools – Westminster location. There are a lot of other schools in the metro area. Again, only go here if you are desperate. Since my teens drive test was scheduled for this location and your people didn’t inform me of your “No Refund” policy that is conveniently NOT listed on your website, therefore your dishonest business practices have earned your organization this review. To every parent or guardian who reads it, you’re welcome!
Cori S.
It is bad enough we have to pay for this but the customer service is HORRIBLE, they will hang up on you if they don't like what you are saying then call back and pretend they got disconnected then hang up AGAIN. We can't even keep a class scheduled. Our son is turning 16 before he gets his driving classes done. If there is an alternative, USE IT. DO NOT WASTE money here. I have a right to be frustrated, they provide a bad service. The drive time they provide does not even give good experience. They do not give what they promise.
