Average
Based on 593 reviews
DriveSmart Warranty3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Larry H.
Sean Bennett took time to answer all of my questions which I feel I was thorough in my time with Sean. Main reason I purchased the coverage was because of the patience of Sean.
Reply from DriveSmart WarrantyFeb 14, 2023
HI Larry, Thank you for leaving a 5-Star Review with us! We are thrilled that a member of our customer care team was able to answer all of your questions patiently! -Your DriveSmart Team
DISSATISFIED
***WARNING*** THIS COMPANY IS COMPLETELY FRAUDULENT. DO NOT GIVE THEM THE TIME OF DAY. UNBELIEVABLE HOW THEY CONDUCT THEIR BUSINESS. 1000% DISSATISFIED
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.
April
I would not give 1 star but I could not post. I paid for my extended warranty upfront in April 2022. I canceled the warranty the end of July 2022 because I purchased a new car I still have not received my roll refund they’ve been giving me the runaround telling me it would take 20+ weeks and it’s been way over that today is 7 February 2023 and still they’re saying it’s pending.
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.
TG
SCAM ALERT!!! They call with lies that they are the warranty service for your current car manufacturer, or existing warranty company. They then ask you for an enrollment fee and will send a packet and give you 30 days to review the plan. False. They actually enroll you right then, email you the policy and never mail it for signatures like they say. Try to take advantage of the 30 day cancellation window, and they will put you on hold forever, connect you to another con-artist who tries to resell you, then say they'll have someone from the cancellation department reach out to you later. That call will never come. The New Jersey accents should've given it away. Calling my bank now for a new credit card number. They've already scammed me out of $200 (which I'll dispute now), but zero chance they will get thousands, that card will be declined.
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.
Luann W.
I don’t trust this
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
Disappointed
Your cancelation policy is TOO complicated. Your customers should be able to call and cancel a policy just as easy as your agents call to get the policy started. As a customers who wants to cancel you have to do and provide TOO much just to cancel their policy for whatever reason they're canceling. When I called to cancel I was on hold for about an hour than got hung up on. This complicated process to cancel is a way to keep your customers money or most of it. When your agents calls to obtain the policy they need to explain the cancelation policy more thoroughly instead of telling the customer they can call customer service and cancel their policy. You don't find out about the complicated process until you read the handbook. My advice to future customers, make sure you don't have to cancel for whatever reason. Because if you decide to cancel for whatever reason you will go through a COMPLICATED process that's a waste of time in my opinion.
Reply from DriveSmart WarrantyMar 6, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
Michael T.
Wish I can give no stars. Beware of this company. They will do all they can to try and disqualify you when the time comes when you need the warranty. Not only will they find a reason, but they will stand in that reason as if it is something solid to stand on. My mileage was not added to my contract correctly. I sent proof that my mileage was higher than what they had for my policy 4 month prior to the contract by way of an oil change receipt. They basically said my contract is null in void. Paid for $130 for 16 months on a policy that ended up being not usable.
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. DriveSmart is a vehicle service contract administrator and NOT a selling company. We looked into our customer database and you were not enrolled in a DriveSmart Contract. Please call the customer service number found on your vehicle service contract booklet for the correct company.
O.Pomper
Worst company to deal with! Will give you the runaround and never cover a dime. I've been trying to cancel my account for 2 days and transferred from Department to department and never getting anywhere. Rudest people ever!
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
