Average
Based on 593 reviews
DriveSmart Warranty3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Luis L.
Exelente thanks
Reply from DriveSmart WarrantyJan 5, 2023
Hi Luis, Thank you for leaving a 5-Star Review with DriveSmart! We are so glad that our customer care team was able to provide excellent service for you. We look forward to protecting your vehicle! -Your DriveSmart Team
Nathan J.
Everything is everything
Reply from DriveSmart WarrantyJan 3, 2023
Hi Nathan, Thank you for leaving a 5-Star Review with DriveSmart! Please feel free to reach out if you have any questions regarding your policy! -Your DriveSmart Team
Henry H.
So far everything that Jeffery Campbell told me has been incorrect or not followed through with. No paperwork by email or snail mail. What is next, no policy but includes fees?
Reply from DriveSmart WarrantyJan 12, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Tulip is your selling company related to your contract. We do advise you to contact their customer service team at 800-351-6109 for assistance on your account. We have forwarded your concerns to them in the meantime.
Vincent S.
They lie to me about everything from the start I ask for my money to be refunded and yet to receive it I contacted the NJ Attorney General office today to see what the can do about this I had to pay out of pocket 2660.00 and you'll want retrun my money which 4000 plus this company is a rip off its messing my credit up yes I wouldn't tell no one about this company my policy no#VYGRS145977 Im waiting on the Attorney General office to call me back and line 5 said you'll never inform the that my policy was canceled. RIP OFF COMPANY.
Reply from DriveSmart WarrantyJan 13, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, we have forwarded this over to our compliance department. Please note that DriveSmart is only liable for claims related to your account. Any additional concerns will be forwarded to your selling company for assistance. Related to the denied claim on your account from December of 2022, the parts that the repair facility called in are not listed for coverage in the policy handbook. Currently, your account looks to be fully cancelled with future billing ceased. If you have any additional questions or concerns related to your account, please contact Frontier, your selling agent at 866-699-6620. Thank you.
John G.
After receiving the contract the following information on my car was wrong, total sales price was wrong, balance was wrong, monthly payment was higher than discussed with salesmen. The payment plan provider was not acceptable to me. They said that they were not going to use this provider (MEPCO). When I called to cancel contract as the contract stated I met up with a difficult group of people until after repeated attempts finally received the information on exactly how to cancel.
Reply from DriveSmart WarrantyJan 12, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, we have forwarded this over to our compliance department. Upon retrieval of the contract, we did notice that the year of the vehicle was incorrect. However, mistakes do happen periodically, and therefore consumers are given a 30-day review period to look over the paperwork and make any necessary changes/updates. Either way, we did contact the selling company regarding the status of your account. They ensured that your account has been cancelled in full and the deposit has been refunded. All future billing has been ceased. If you have any additional questions, feel free to contact your selling company at 866-699-6620. Thank you!
Melchisedec I.
Their terrible
Reply from DriveSmart WarrantyJan 4, 2023
Hi Melchisedec, From call to claim, DriveSmart is dedicated to providing our customers with the highest level of support possible. We apologize if you feel that our customer service has not reached your expectations and would like to do our best to assist you in whichever way possible. Please give our Customer Service team a call at 888-578-3711 so that we can further assist you. Thank you!
JEAN
Your an bunch of thieves. You take money out of an account. Tried to cancel a week after I took this out. Screwed around and didn't say anything about how until it was almost t late to cancel. Customer service is not useful. This is exactly how they do people it won't be in business long. They want to cheat people out of their money and don't want to pay it back. They don't want to give the person money-back. Told me it takes 16 to 20 weeks. Draw interest in people's money and want not to send what was paid on it. But draw interest on your money. Sorry business. I will be sure that everyone knows how you work. This is a useless place to do business with. I will make a point on Facebook and everywhere else I can put the word out. DO NOT PURCHASE ANY PLANS FROM THIS COMPANY.
Reply from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.
Chet B.
Another shop while doing maintenance on my vehicle blew the engine. Ben and his team worked with the other companies insurance company to determine the cause and completed all service in an extremely professional manner. The work they completed was a was very efficient and complete. I highly recommend Ben and his team to do any work needed on a vehicle. Very happy, Chet
Reply from DriveSmart WarrantyDec 7, 2022
Hi Chet, Thank you for leaving a 5-Star Review with us at DriveSmart! -Your DriveSmart Team
