DriveSmart WarrantyReviews of drivesmartwarranty.com

Reply from DriveSmart WarrantyMay 5, 2022

Hello Jose, Sorry for the inconvenience of any calls. We have placed your telephone number on the National Do Not Call List. Please note that we are not affiliated with Protect My Car. Again, our sincere apologies for any inconvenience we may have caused you. Have a Wonderful Day! -DriveSmart

Reply from DriveSmart WarrantyApr 11, 2022

Hey Harold! Thank you for leaving a 5-star review with DriveSmart! We are thrilled that your policy package was easy to read and understand! We pride ourselves in delivering a product that our customers feel comfortable with reading! -Your DriveSmart Team

Reply from DriveSmart WarrantyApr 4, 2022

Hi George! Thank you so much for leaving a five-star review with us at DriveSmart! We are very pleased that you had an excellent experience with our customer service team and that they were able to provide you with superb information. We look forward to protecting your Lexus vehicle. -Your DriveSmart Team

Reply from DriveSmart WarrantyMar 28, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has attempted to review your account. Unfortunately, we were not able to locate an active account with this name. For assistance, we advise you to contact our customer service team at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.

Reply from DriveSmart WarrantyMar 25, 2022

Hello Shanda, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has reviewed all the notes related to our account to provide you with the best resolution to your complaint. During enrollment, you stated the mileage to the vehicle was not available at the time. The agent alerted you to call in when that information was available. In the case a vehicle’s mileage is not available, we are able to use estimated mileage calculator to enter for the time being. This allows us to at least give you the 30-day review period opportunity. The declaration page of your policy handbook lists the vehicle information given to us at the time of enrollment so during the reviewal period, any discrepancies or changes can be made before the policy were to go info effect. We never received any calls regarding a mileage change on your account. When a claim was attempted, it was found that the mileage was approximately 90,000 more than estimated. This would cause a mileage discrepancy. Additionally, you did not have verifiable maintenance invoices to provide adequate proof of mileage during the time of enrollment. Since the enrollment mileage could not be verified, the vehicle became ineligible for coverage. On 3/23/2022, you did speak with the customer service manager who put in a request for a full refund on your account due to this mileage issue. The full refund was approved on 3/24/2022 and all payments have been reversed back to your account on file. We apologize for any inconvenience related to this issue, but we are pleased to have been able to assist you with this matter. Feel free to contact us with any additional questions or concerns at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.

Reply from DriveSmart WarrantyMar 17, 2022

Hi Peter! Thank you for leaving a 5-Star review with DriveSmart. We are thrilled that your sales representative was able to answer all your questions about the product. We look forward to having you as a customer, and protecting your vehicle from unexpected breakdowns and malfunctions. We hope you have a great experience with our policy. -Your DriveSmart Team

Reply from DriveSmart WarrantyMar 9, 2022

Hi William! Thank you for leaving a 5-Star review with DriveSmart. We are thrilled that Shawn, one of our sales representatives was able to answer all of your questions about the product. We look forward to having you as a customer, and protecting your vehicle from unexpected breakdowns and malfunctions. -Your DriveSmart Team

Reply from DriveSmart WarrantyMar 2, 2022

Hi Ronald, Thank you so much for leaving a review with DriveSmart! We are glad you are happy with the service and experience that DriveSmart has provided to you and your wife. We hope that you enjoy your new policy with us, and look forward to your continued business! -Your DriveSmart Team