Average
Based on 593 reviews
DriveSmart Warranty3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Dwayne M.
At this point I have not had better. Thank u for your support
Reply from DriveSmart WarrantyMar 1, 2022
Hello! Thank you so much for leaving a review with us! We are glad that you are fully enjoying your DriveSmart Policy, and we hope you find it extremely useful in protecting your vehicle from unexpected breakdowns and malfunctions ontop of all the additional bonuses included with your protection plan. We appreciate having you as a customer! -Your DriveSmart Team
Elmore M.
good information provided
Reply from DriveSmart WarrantyFeb 23, 2022
Hello! Thank you so much for leaving a review with us! We take full pride in providing the best customer service and support within the industry. We are glad that our representative was able to provide you with the best information possible about protecting your vehicle from unexpected breakdowns and malfunctions. We appreciate having you as a customer! -Your DriveSmart Team
Christina Y.
Drive Smart is not a good company they did not do anything to my truck but they took the money out of my debit card every month since September hundred and then after that 7999 a month and they did not do anything to fix my truck I wouldn’t trust them with your car or paying the company you pay them you don’t get your money back fast like they take it out of your debit card fast money don’t grow on trees not these days with the economy I’m sick of the Drive Smart they hang up on you they ha ha yeah
Reply from DriveSmart WarrantyFeb 23, 2022
Hi Christina, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has reviewed the calls and notes related to your account. Please note, DriveSmart as the producer on your contract is not responsible for claims in any manner. To better assist you with this complaint, we have contacted the Administrator of your contract for any insight. Regarding the claim called in to Matrix on 11/15/2021, the repair facility called in three issues: 1. Repair wiring to vent control solenoid, 2. Repair wiring to front end impact sensor, and 3. Replace left upper and lower control arms. A repair order from the same facility was obtained showing in August of 2021 (prior to the vehicle service contract purchase), a vent solenoid and impact sensor recommended repair/replacement be completed on the vehicle as well as both front axels. You denied these recommendations and did not authorize the repair facility to complete these issues back in August. So, because the claim called in on November 2021 contained the same items that you failed to replace in August of 2021, the administrator denied the claims as ‘pre-existing’. You can find this exclusion listed in the ‘WHAT IS NOT COVERED” section of your policy handbook. Additionally, the administrator denied the claim for the left upper and lower control arms for being a ‘waiting period failure’. This same issue was called into the administrator in January of 2022, when you purchased your own control arms to be installed by Pep Boys and the administrator advised the repair facility of the previous claim denial on the same items, for the same reason and it would not be a covered. We received your letter of cancellation on 1/18/20211. Your coverage has officially been terminated as of that date and any attempts to collect billing dues has been ceased. At this point, there is no pro-rated refund due on your account as it seems that you have disputed some of your payments made. We apologize for any inconvenience or confusion related to your account, but we are happy to have been able to assist you in this matter. Feel free to contact our customer service team at 888-578-3711 Monday-Friday 9AM to 5PM if you have any additional questions or concerns.
Marla D.
I’m sorry but I can’t remember his name but he was very helpful n kind. He made sure I was signing up properly. I really appreciate him. He’s a wonderful worker. Sincerely Marla Darden 520-551-0414. Please tell me his name n I’ll confirm. Thank you 🙏
Reply from DriveSmart WarrantyJan 21, 2022
Hi Marla, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are glad that one of our DriveSmart Representatives have provided you with an excellent experience. We consider ourselves lucky to have customers like you, and look forward to continuing to provide your vehicle with the best coverage possible! -Your DriveSmart Team
Charlie O.
They weren't helpful at all I would like to stop my coverage ....
Reply from DriveSmart WarrantyJan 21, 2022
Hi, Thank you for your review. I'm sorry to hear that you had a bad experience with us. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve, and we hope you'll give us another chance so you can get the best customer experience that we're known for! -Your DriveSmart Team
TM
I have yet to receive any info!
Reply from DriveSmart WarrantyJan 21, 2022
Hi, Our team has taken a look at your account. It seems that you have enrolled into a policy with DriveSmart on 12/23 the day the review was written. Your account was processed and activated on 12/28, in which point, you received an email containing your information, and your policy information was sent to your residence. We hope that by now you have received all the information that you needed and expected from DriveSmart! We look forward to providing world-class coverage on your vehicle, and value having you as a customer. We hope that your experience with us improves, so that we can change that 3-Star Rating to a 5-Star from you someday! Thank you again, -Your DriveSmart Team
Demond T.
They sound like they care about they customers beside just money I love it
James H.
the person I worked with was really nice my only problem is he quoted me $134.00 per month for 24 months, but if you take $3534.00 and div. it by 24 it comes out to be $147.25 per month. Can this be corrected?
