Average
Based on 593 reviews
DriveSmart Warranty3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Jasen L.
Attacked my situation as aoon as I told them my problem
Reply from DriveSmart WarrantyOct 27, 2020
Hi Jason! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words.
Elsa P.
Thank you for following up on the warranty insurance for my car. I was looking into that product to continue my coverage. The customer service was great and also provided me with options. Thank you.
Reply from DriveSmart WarrantyOct 27, 2020
Hi Elsa, this review made our day. Thank you for the five stars!
John W.
Information received was professional and presented in a cohesive manner
Reply from DriveSmart WarrantyOct 27, 2020
Hi John! Thank you so much for taking the time to leave us this amazing review.
Marissa
The reps were ok. Not one but both reps over talked me each time I tired to say something. What they make it seems like is that the coverage starts as soon as you pay the 200 and they try and rush you off the phone and you don't give you the option to not do it. I guess that is my fault. For giving the information but I don't feel comfortable with them.
Reply from DriveSmart WarrantyOct 27, 2020
Hi Marissa, thank you for taking the time to write this review. Your feedback helps us get better.
Jermaine G.
They really help me out. They are the best!!😁🎉
Reply from DriveSmart WarrantyOct 23, 2020
Hi Jermaine! We appreciate your positive review and look forward to continue assisting you!
Malodie N.
Took money out of my card without my say so.
Reply from DriveSmart WarrantyOct 13, 2020
Hi Malodie, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Irene F.
My agent Trina was very very helpful very knowledgeable of everything gave me very good advice I think she is a good agent she's an excellent agent I appreciate her very much and thank you very much
Reply from DriveSmart WarrantyOct 13, 2020
Hi Irene! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words.
Lee K.
I did as you said, I wrote to Paylink Direct and requested they refund my money
Reply from DriveSmart WarrantyOct 12, 2020
Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
