Average
Based on 593 reviews
DriveSmart Warranty3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
William K.
You did not take care of my claim, instead you canceled my coverage and told me my warranty was void. I paid out $2900 out of my own pocket for the vehicle repairs.
Reply from DriveSmart WarrantySep 29, 2020
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Carolyn A.
I Had 2 cars under warranty with you. 1 needed a engine replaced. claims was not honored Dealership wanted to charge me $7,000.. my car stay with the dealership for a month. Without any assistance from this coverage with drive smart, . I had to pay $460.00 in a car rental with enterprise doing this back and forth with customer service. I had to have car towed from the dealership to other side of town, Where I found someone else to assist me putting in another engine in my 2014 Buick encore. Which only accepted cash .Not to mention the dealership never put my car parts under the hood back together before I towed it away.My parts were on the south side of town, while my 2014 buick encore car was on the west side of town, I had to drive back in my 2012 chevy to go pick up my car parts twice. Before they found all my parts if they did. I will never know for sure. This cause me a financial hardship. I kept making my payments to drive smart for 8 months after they did not honor my first large claim. After they talk me into leaving Carshield and come over to Drive smart for a better coverage. I am so disappointed. Supv. Thomas Johnson tried to help as much as he could, but there was only so much he could do..I had called customer service and the rep. did not document any notes in the system that i had called. I was called a liar until they pull up the conversation between Chris and I. who claim to be a supv. too. I only had 8 more payments with you, but I could not get a respond to my email. Inquiring on how to cancel? No responded til I stopped making payments. Billing dept threaten to send me to collection. That is when I decided to cancel for sure. I was told to write a letter for each car and have it notarize and certifed it. i mailed it on September 12th 2020. Post office said they should arrive on September 15th. Well it arrived at 1:48 pm October 2nd, 2020. I called customer service Katrina informed me it arrived on October 2nd. She said to allow another 12 to 16 weeks for my refund. Remember I only been trying to cancel since April 2020. My refund should arrive January 2021 next year. Unbelievable.
Reply from DriveSmart WarrantyOct 27, 2020
Hello Carolyn, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if your interactions with us were less than satisfactory. Due to the nature of this review, our compliance department has reviewed all the calls and notes related to your account. We understand that denied claims are never anyone's desired outcome when attempting to get a vehicle repaired. However, in your policy handbook it does define what is covered and what is not covered. Unfortunately, the components of the vehicle that you were trying to get fixed were not covered components. Additionally, the shop attempted to make a claim on a 'head gasket' that was determined to fail due to over heating. The policy specifically states that a listed part can be denied if the cause of failure was overheating in which your shop reported to the claims department that was the case. In turn of the denied claim, we offered $600 in discounts on your policies as well as processed deferrals to alleviate financial burden at the time of these claims. To date, your account is cancelled and you will not be billed further. We appreciate your feedback on this matter and as always, feel free to contact customer service for any additional questions or concerns.
William
I am very pleased with drive smart. They replaced my starter transmission, an several other parts on my car...
Reply from DriveSmart WarrantySep 29, 2020
Hi William, thank you for taking the time to write us this review! We are happy that we were able to help.
Lashannon
This was the worst experience I ever had. They lied from the first time I spoke with them. They didn't pay for any thing and they still charged me.
Reply from DriveSmart WarrantySep 29, 2020
Dear Lashannon, thanks for sharing your feedback. We always aim to deliver a great experience so we apologize that our service did not satisfy your expectations.
Sharnell
You did not pay for my claim. You guys still owe me money. You guys don’t desire to be in business.
Reply from DriveSmart WarrantySep 29, 2020
Dear Sharnell, thanks for sharing your feedback. We always aim to deliver a great experience so we apologize that our service did not satisfy your expectations.
Jenna T.
WORST EXPERIENCE EVER! I am retired military. i was contacted by a sales rep and purchased this policy for my 2015 Ram 2500. I was told what the warranty was suppose to cover. It did not. It was all a lie. I paid not only for 100% repairs and then was told I would be reimbursed. Then was sent denial letters. I traded in my Ram on a new RAM and then this place had representatives that were rude and spoke to me horribly. I was then threatened by the rep that if I did not go to the dealership that I traded my vehicle into and get documentation that I traded the truck that I would be FORCED to FILE BANKRUPTCY and that it is PART OF THEIR CONTRACT!!!!! DO NOT PURCHASE ANYTHING FROM THESE SCAM ARTISTS!!!!!! THEY ALSO VIOLATE THE FAIR CREDIT DEBT ACTS!!!! ANYONE WANT TO GET TOGETHER AND FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY- I AM ALL IN!!!!
Reply from DriveSmart WarrantySep 29, 2020
We always aim to deliver a great experience. We are truly upset when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
ALINDA
I purchased my warranty with Drive Smart in 2018 and was told that I had "bumper to bumper" coverage and that would cover anything on my automobile. Well, my car stopped running and I had to have it towed to dealership on March 22, 2018. Concerns were expressed to service dept. Diagnostics were performed and a $3600.00+ estimate was given. It did not cover the engine problem. Another diagnostics was done...this time it was a $3800.00+ repair bill. Then I learned that my "warranty" did not cover anything! I am so angry with Drive Smart Warranty. I have paid on this warranty since 2018. I cannot afford $7400.00+. And I cannot get in touch with any authoritative person to talk to. I really do not recommend them to anyone purchasing an auto warranty. Bad News!
Chelsea D.
THIS IS A SCAM!!! I was billed for services I never requested or signed up for after I explicitly said no to the charges. After spending a week trying to get someone to cancel my account and refund the money they STOLE, my information was sold to another company which in turn billed me for $176.89. I had never even heard of this other company. I have reported both companies to the BBB and I am filing a lawsuit.
