DropguysReviews of dropguys.com

If you want to watch your order delivery get bounced back and forth, back and forth, across the country, and wonder if you'll ever get your order (I've still not received mine) then order from these guys. I ordered my iPhone case on April 26th, and here it is May 12th, only to observe through the tracking information as my case gets close to me and then get shipped to another USPS facility half way across the country away from me. At one point, the tracking info stated that the case was at the USPS facility in my city (Malden, MA) and that it would arrive at my house by 9:00 that evening. After not receiving it that evening I then checked the tracking info again only to see that it was now in transit on its way to Madison Wisconsin. Good luck trying to reach customer service at Dropguys, all you get is an AI response that promises to look into it and get back to you, but they don't. Dropguys is aptly named, since they drop the ball on everything. Here it is, May 12th, and the tracking info is now telling me that the case has arrived at the Milwaukee WI USPS facility. I asked for a refund, but we'll see where that goes.

Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply. Added screen protector a bonus and always required for protection. Their phone holder made it extra simple to apply the sticker (screen protector) perfectly aligned. Loved the ease although an extra plastic piece to recycle (if consumers do this). Bought this off of New York Time’s review stating it’s #1 for protection and due to the full refund as a guarantee for its solid protection. I hope to NOT have to test out the drop protection, but I haggle jy phone with ease knowing it’s protected very well.

Awesome customer service!

I bought the overpriced screen and camera protector just a few months ago. They BOTH broke within a few weeks of application. Customer service is not willing to offer a refund or replacement only a “discount” so I can spend more money on another protector that will break. I’m all set- save your money and get the ones on Amazon that are under $10, last for years and have an actual warranty. As a note it would not let me leave a product review (seems suspicious) so I would be cautious in blindly trusting that the product reviews are real. I also posted this review on their site and *SHOCKER* it didn’t show up- will be reporting to BBB.

I had a question about my delivery timeframe and that I paid for expedited and it didn’t make it, and Camille took care of the issue

The email conversation I had with them was very helpful and they helped me when I had ordered the wrong cover for my iPhone and are going to send me a new cover. Very helpful!!!

Customer service was amazing after I made a mistake in my initial order. They quickly and efficiently solved my problem. Still waiting on my product, which I only ordered yesterday, but I know it's gonna be amazing!

I ordered the wrong stuff initially, but they checked in via email right away to have me confirm. I was able to switch out before delivery. The screen protector is very smooth and responsive.