Average
Based on 68 reviews
DTI Direct USA | Ride on Cars for Kids and Toddlers3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to our online hub, a one-stop destination for all your kid’s adventurous needs. This is a place where dreams meet reality, where your child’s imagination turns into action. We offer a wide range of products, from motorized scooters to rugged cars, designed to spark joy and create lasting memories.Our site is not just an e-commerce platform but an interactive, user-friendly playground. It’s easy to navigate with clear categories and high-quality visuals to give you a real sense of the product you’re purchasing. The purchasing process is straightforward and secure, ensuring a smooth shopping experience from start to finish.But we’re not just about selling products. We take pride in our top-notch customer service. Whether it’s helping you choose the right product, answering your queries, or promptly resolving any issues, we are committed to making your shopping experience enjoyable.Our customers’ feedback speaks volumes about our dedication. Quick delivery, quality assurance, and proactive customer service are some of the many reasons our clients keep coming back.So why wait? Embark on an exciting journey of shopping with us today. Shop Now!
DTI Direct USA | Ride on Cars for Kids and Toddlers (dtidirect.com) has 68 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 20 reviews with 1 star · Clear filters
Brad C.
Wrong tire was sent for the make and model. Contacted the company and was told they would forward it to the warehouse and ship out the correct tire. That was over a week ago the last I heard and 6 weeks since the initial order. Unacceptable.
Dennis M K.
The item showed up broke, I sent many many videos and pictures of what was wrong with it, and now in order for me to get a refund or a new one, you want me to repack it , box it, and pay for shipping to get it back to you , to get my money back on a non-working item, very unprofessional
Stepheny C.
Wire is not long enough on the steering motor part and there’s a pinch wire in the steering wheel.. I bought a steering motor and a steering wheel, But both is defected I sent Pictures in a previous email.. still haven’t got a response… For the price I paid NOTHING SHOULD BE WRONG WITH EITHER
Georges C.
Customer service representative are so disrespectful
Christina S.
I placed my order on March 1 2024. I ordered the 12 volt black motorcycle for my almost 2 yr old grandsons birthday . I know from when I ordered, it said it would be available after the first of April 2024. I waited till April 13 2024 to contact the company to see if I had done something wrong on my order and was told " Please note this is a pre order and the stock will be available only by early May , " . So again I waited till the end of May-early June to contact them again and was told it had arrived at their shop and would be sent out. And I would receive a tracking number . On June 10, I still had not received a tracking number so I called and they sent me the tracking number , and it arrived to me on June 15, 2024. The motorcycle is great so far. The little really enjoys it. His dad has a harley and rides it alot . The grandson loves to pretend and grab the throttle and do engine noises . So when he first rode it, he didn't want to get off it to eat, take a nap, stop for a minute ! ! The motorcycle is awesome so far , but this company not keeping me informed about delay and if or when it was being shipped is what I have a problem with. The said that a email was sent to me about the tracking before I called, but I think when I called on the 10th, that's when they finally shipped it. But if you want to get one of the cycles for your little ones, it worth the price ! ! Has headlight that turns on, and when they " start it " it sounds like a big bike. I'm glad that I purchased it for him, just wish it would have been a better experience with company selling it. I understand things happen, but to not contact me, that's not how you do business. When I called on the 10, I was going to demand a refund and buy a differnt one from Amazon, that was about the same price .
Shiela M.
The $2149 Freddo 48v 4- seater dune buggy that was delivered had a crack in the back floor board !!! At first they were emailing me back and forth, I sent pictures of the crack the box it came in and the pallet it was delivered on!!! Then I hear nothing back!!! Unprofessional and a total rip off in my opinion!! And the picture of the crack was taken as we were putting it together so they knew it had not even been used!!
Eric B.
Waited two weeks for delivery. When the freight truck showed up to deliver, it was a completely different product then what was ordered. Wouldn't have been that big of a deal if it was a cheap item. But I spent close to $2000. I would expect Amazon level shipping and customer service.
Reply from DTI Direct USA | Ride on Cars for Kids and ToddlersNov 6, 2023
We want to sincerely apologize for the inconvenience caused due to the incorrect delivery. We understand that waiting for your order, only to receive a different product, can be frustrating, especially considering the value of the item. Our warehouse made a mistake by sending a Bumper Car instead of the Freddo Beast that you had ordered. As soon as we were made aware of this error, we hastened to reship the correct product. We are happy to inform you that you should already have received the correct product. As an apology and to make up for the delay and inconvenience, we also sent out a car cover for your ride on car—completely free of charge! We strive to provide excellent customer service and speedy delivery akin to what you would expect from leading ecommerce platforms. Rest assured, we're working on our processes to ensure such errors do not occur in the future. Thank you for your patience and understanding.
Alan C.
Worst customer service experience! DO NOT BUY from this company you will regret it if you have to return it. They don't stand behind their product and their return policy is the worst. Buyer beware! Their wheel would fit an AMC G Wagon toy car - it turned out it wouldn't - ALL SALES FINAL for a plastic wheel that wouldn't work as advertised. Their customer service rep was rude and wouldn't accept any kind of return. The $60.00 plastic wheel that was never used ended up in a land fill. I stand by my recommendation DO NOT BUY from this outfit! If I could give them ZERO stars I would. PS. I tried multiple times to work with this company and they refused. I even got my bank involved with no success. NOW THEY ARE TRYING TO TAKE THE REVIEW DOWN! WHAT A SORRY COMPANY The only acceptable action I will accept is the refund of a wheel that was never used. I tried multiple times to work with your customer service department to no avail. This is my honest review of my experience with your company and unfortunately it wasn’t pleasant and it will be the last time.
Reply from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023
Dear Customer, We’re truly sorry to hear about your unsatisfactory experience with our product and customer service. We always strive to provide the best service possible, and it appears we have not met your expectations in this case. Regarding the wheel for the AMC G Wagon toy car, our policy on spare parts is transparent and detailed in the spare part product description on our website. We try to be as clear as possible to ensure our customers understand what they are purchasing. As for the refund policy, it is also plainly outlined on our website. It’s unfortunate that this was not helpful or enough in your case. We assure you that all our policies are designed to protect both parties during transactions. Your bank involvement might not have resulted in a successful claim because our return and refund policies were upheld. We understand that this might be frustrating, but we have these policies in place for specific reasons. We also noticed your concern about your review being taken down. Furthermore, we assure you, we do not engage in any bad practice. All customer feedback is important to us, whether positive or negative, as it helps us improve our services. We believe in fair and honest reviews, and we fight against “review bombing”, if 1 or 2 of your past reviews are taken down, maybe It's because that behavior is not good for Trustpilot either. If you have encountered any issues, we encourage you to reach out to our customer service for resolution rather than resorting to this approach. Again, we apologize for any inconvenience you may have experienced and hope we can rectify this situation in a way that is satisfactory to you. Best Regards
