Excellent
Based on 632 reviews
dubclub.win4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DubClub is the simplified hub for sports handicapping. We believe professional sports handicappers ("cappers") should be able to effortlessly share real-time predictions and analysis ("plays") with fellow sports fans. DubClub makes it easy for cappers to grow their business and message plays to their subscribers.
dubclub.win (dubclub.win) has 632 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
632 approved reviews, newest moderated first
Chris H.
Hi, my name is Chris. Today I had an issue with a subscription renewal and the help center was able to get it fixed within 30 minutes. Not only did they get it figured out quickly, but I received an extra 3 days onto my sub for the trouble. These guys are quick, efficient and easy to get in contact with. 5 STARS!
Jayla H.
Jayla (customer). Great customer service & fast replies!
Camden P.
Camden Peck— I had a great and seamless experience with the twitter support team. They were able to fix and sort out all of my account hiccups and have me back up and running on one account within an hour!
Cezar A.
so many slips was a downer... if it were like 5 slips a day and if they those 5 chalked it wouldnt be as bad of a loss for member...but he had his moments 100%
D D C.
I work a 12-hour emergency response position, and over the course of a night, accidentally missed cancelling a free trial by a couple of hours. As soon as I was off-shift and saw a charge had hit my account, I cancelled and contacted DubClub, kindly requesting a refund. I was told my inquiry was denied because “plays had been published into the subscription period” and they “strive to protect cappers’ intellectual property: their plays and advice”. Mind you, this was at 03:59am on the morning my trial lapsed, and I had not accessed any of this information, nor did I plan to. I went back and forth by email a few times before DubClub’s responses fizzled out. In blind faith that compassion would take hold and the refund decision would still be reversed, I deliberately did not even attempt to visit or use the site over the next month; the same month that I was charged for, and ultimately, would NOT be refunded for. Over the years, I’ve had to return countless items and cancel many a subscription and service, almost always on-time, but on rare occasions, a touch late. Life happens, and 99.9% of the customer service industry understands this; not DubClub. I guess that maybe I should have expected a gaming industry service to value the almighty dollar itself more than the consumer lining their pockets with them.
Josh
This platform is great!! Good for users and cappers. Love the integration with telegram. Support is responsive, friendly and helpful. - Josh
Mike P.
Quick and easy thanks dub club
Steven S.
Huge fan of the site. Great interaction and engagement. Fun site and the people are very helpful. Love being part of this group. Highly encourage everyone considering joining to do it. Let's make some money together. The site and service can't be beat!
