Knight Transfer Services Reviews | Read Customer Reviews of dumpstr.com

Knight Transfer Services Reviews | Read Customer Reviews of dumpstr.com

Knight Transfer Services reviews

Showing 3 reviews with 2 stars · Clear filters

Bill
Sep 10, 2017
never again
Never worked with a company that charges by when they can come and pick up their container versus when you want it picked up and then is rude about it, but I can guarantee I won't use Knight again. reply to response - Picking up within 24 business hours of notification is great, it's the part where you keep charging the customer daily rental (including the weekend days) until you pick the container up that doesn't work for me.
Reply from Knight Transfer ServicesNov 14, 2017
Bill. We offer a rental period to all of our clients which includes 7 days of rental service and a daily usage fee that is standard in our industry. We typically pickup with in 24 hours of notification, unless it is a weekend and in that case we do not charge you. Our employees take pride in our professionalism in every situation and we take time to explain verbally and in a written contract form how these daily usage charges are established. There are always misunderstandings that can be worked out and we hope that we have done this for you. Thank you for the opportunity to respond to this service question.
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Don M.
Sep 10, 2017
Very expensive not cheap better places …
Very expensive not cheap better places to get a cheaper dumpster even billed my credit card for extra stuff after the pick up the dumpster don't use this company then they respond back saying I was charged for extra weight that's crap it was half full don't believe them
Reply from Knight Transfer ServicesNov 14, 2017
Hello Don The dumpster rental is billed a flat rate upon rental. However, once the dumpster is removed and weighed there can be weight overage that we are not aware of until the dumpster reaches the weigh station. If that is the case, a customer is notified of the overage and charged for the extra weight. We are not able to bill for overage when the dumpster is rented since we would not know if there will be overage and often even our customers are not aware of how much debris they will be removing. It is explained clearly in written form so that the quote allows for extra weight or extra days if our clients end up needing more time or more debris removed than they intended. We have weight receipts and pictures of every load we remove from each property so that we can avoid any discrepancies when it comes to over-weight issues. Thank you for the opportunity to respond to this service call.
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Jeff
Sep 10, 2017
Raised price after order placed
Raised price after order placed. Didn't respond to emails or calls. Didn't deliver as promised. - The response is not accurate. We did indeed get a dumpster from your company and we did pay the higher price because we were in a time bind and had no other choice.
Reply from Knight Transfer ServicesNov 14, 2017
Jeff, Since the rental agreement we sent to you was never accepted, we did not get the opportunity to rent to you or charge you for service. The rental agreement sets up the account for the delivery and ensures that you know the terms and conditions of renting from us (similar to a rental car agreement). We cannot deliver the dumpster without the account being set up and we apologize if this was something we didn't communicate clearly on the phone. Even though you didn't rent from us, we hope that in the future you will give us a chance to show you the excellent service and fast delivery that our Knight team provides. Thank you for the opportunity to respond to this service call.
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