Poor
Based on 442 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Dunkin' Donuts (dunkindonuts.com) has 442 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
442 approved reviews, newest moderated first
Mœrgan D.
You can literally taste the chemicals in the donuts now (it's not subtle, the nasty flavor hit me like a truck and drowned out the donut flavor), the coffee is getting worse, and the lil croissant sandwiches also taste laced. Honestly, their food is disgusting now, and I'm thoroughly impressed they're still in business. This is even worse than McDonald's
Patricia S.
I do like all of Dunkin’s products but the new lids that are used are horrible. Most of the time you can’t open the small lip on the lid. It gets stuck so you can’t drink through it.
Jo P.
Absolutely appalling customer service from Dunkin’. I submitted a formal complaint on 23 May 2026 and received an automated email assuring me I’d receive a response within 25 days. That deadline came and went with complete silence. I then sent a follow-up complaint and, once again, received the same automated promise of a response within 25 days. That deadline has also passed. I’ve even tried calling, with no success. If you’re going to tell customers they’ll receive a response within a set timeframe, then honour that commitment. If you can’t, at least have the courtesy to keep them informed instead of ignoring them. The original complaint is now secondary. The real issue is the complete lack of accountability and respect shown to a customer trying to resolve a genuine concern. In a market overflowing with coffee shops and doughnut chains, customer service is what keeps people coming back. Based on my experience, Dunkin’ has fallen well below the standard I would expect, and I won’t be returning unless they finally decide to address this properly. If this is how customer complaints are handled, others should think carefully before spending their money here.
Joe
I would give it a zero star if I could ! This place is never open on time and the customer service sucks! I normally don’t go to this location because of that but unfortunately I had to swing by this one this morning
Harvey W.
The best place ever
Tanya V.
Starlight Lemonade is so good !
MCDog
No longer my go-to for donuts . Should be minus 5 stars. With almost no product no longer made fresh in-house but from a 3rd party, quality has gone downhill bad. So many times at various locations have gotten donuts that are not only sooo stale but obviously been frozen after production ( donuts are still ice cold and/or partly frozen ). Customer service can be terrible. I don't recommend Dunkin' any longer.
Bill M.
I was a very loyal customer of DD for years. I would buy 2-3 large iced coffees a day. A friend and I used to have a competition to see who had the highest rewards number. Until the day DD took thousands of points from our accounts. This is not how I would treat loyal customers, but I am sure DD thought they were making an incredible increase to their bottom line. So good bye DD helloooo to the best deal in the industry, Panera! $120 a YEAR and all the iced coffee I can drink!! Go to Panera and join the Sip Club and never, ever look back.
