Excellent
Based on 5,295 reviews
Dutch Vet4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Carl A.
First Zoom meeting the vet didn’t show - there was a glitch in their system. Rescheduled after their callback. Excellent Zoom meeting and instructions from Dr. Bianchessi. 5 stars.
Reply from Dutch VetFeb 9, 2026
We regret the initial glitch and are glad the rescheduled Zoom meeting with instructions went well. We appreciate your five-star rating and are happy you had an excellent experience.
Angela F.
Love the care we have received from Dr. Weckel for our dogs and cat! Very thorough discussing treatment options and best recommendations. Quick responses and plan for follow up. We can tell she truly cares about animals. Only issue was delayed shipping of expedited meds, but probably due to the weather more than the company.
Reply from Dutch VetFeb 9, 2026
We're happy to hear that your dogs and cat are receiving great care and that treatment options are thoroughly discussed. We appreciate your kind words. We regret to hear about the delayed shipping and believe weather may have been a factor.
Michael McCullough J.
Very polite, well dressed, answered any questions I had, took the time to listen to my questions and answer them in a way that I understood and the visit went very smoothly and I felt comfortable. He also eased my worry and the fact that I didn’t have to wait any extra days we did it at 9:10 PM EST. I appreciate that too because I was worried about my cat. Definitely worth the subscription or whatever you wanna call it. Highly recommended the only issue I didn’t care for personally was some of the questions when you’re signing up I had no clue how to answer them so I did my best. Is Saturday, February 6 and I got a text message from Dutch so I read it and basically they were just checking on buddy my cat to see how he was doing since the vet visit and I was surprised to get the message because not everybody is like that, and I was so pleased that they took the time to check up on my cat to see how things were going, so I told them I truly appreciated them taking the time to see how things were going. That’s the same time I want whoever reads this review to know that when it comes to Dutch they really truly do care so it’s worth every penny.
Reply from Dutch VetFeb 9, 2026
We're so glad the visit went smoothly and eased your worries. It's great to hear that you felt comfortable and that your questions were answered clearly. We appreciate your recommendation and value your feedback about the signup questions. We're also happy to know you appreciated our follow-up regarding your cat's well-being.
Jason M.
I signed up for Klarna and wasn’t able to log on. They told me it was a two hour wait for customer service so I signed up again through Florida paid again so now I’ve paid like $76 and still can’t log on and still can’t reach customer service or get a response back horrible absolutely horrible website and customer service
Reply from Dutch VetFeb 10, 2026
We’re really sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. After reviewing your information, we do see two active memberships under two different email addresses. When you initially contacted our team, troubleshooting steps were offered to help resolve the login issue; however, during that conversation, you chose not to continue troubleshooting and instead created a second account using a different email address, which resulted in duplicate charges. At this point, there appears to be a technical issue, and our team has reached back out to confirm which email and account you’d like us to keep active so we can troubleshoot further and ensure everything is resolved properly and the additional account refunded. We understand how frustrating login and billing issues can be, and we’re committed to getting this sorted as quickly as possible once we hear back from you. Thank you for your patience.
Tami R.
My year as a customer never once did, we get a true visit w/vet. They only have increments of 10mins per visit for tele visits not enough time to diagnose your animal. I missed 3 of 4 visits and charged for all 3. I feel like the email should ask for you to log in 20 to 30 mins early ask that you load zoom. Cancelling today and would not recommend to anyone. I would not even give them 1 star only did so I can advise ppl they are a Scam.
Reply from Dutch VetFeb 9, 2026
We’re really sorry to hear about your experience and appreciate you sharing your feedback. To clarify for anyone reading: all of our veterinary appointments are 10 minutes long, which is clearly stated at booking and is standard for telehealth visits. During these appointments, our licensed veterinarians focus on specific concerns and provide guidance, treatment plans, or next steps as appropriate for telemedicine. We also want to clear up some confusion around appointment reminders and access. Customers receive: A confirmation email and text when the appointment is booked A reminder the day before the appointment A reminder email and text message on the day of the appointment Each message includes a Zoom link for the video visit, and the veterinarian sends a message in the portal ahead of time explaining what to expect. The initial confirmation email also asks customers to log in a few minutes early to ensure a successful connection. Regarding billing, we reviewed your account and refunded the no-show fee that was charged once you reached out to our team. We also see that your account is currently set to cancel at the end of this month. We understand that telemedicine isn’t the right fit for everyone, and we’re sorry it didn’t meet your expectations. Your feedback has been shared internally as we continue to improve communication and the overall experience for our customers.
Sabrina K.
It was cost effective, and a good treatment plan. especially for two or more pets. They are observant knowledgeable and friendly. And They are Ontime in the comfort of Home. You dont have to leave the house.
Reply from Dutch VetFeb 9, 2026
We're happy to hear that you found our services cost-effective with a good treatment plan, especially for multiple pets. We appreciate your feedback on our team's knowledge, friendliness, and punctuality in providing at-home care.
Rusty
Dr. Took his time discussing my dog and his health issues.
Reply from Dutch VetFeb 9, 2026
We're happy to hear that the doctor was thorough and attentive to your dog's health needs. Thank you for your feedback.
Christene D.
Dr.Smith was absolutely wonderful ! The appointment was quick and easy . She listened to our concerns and got a great look at our dogs skin through our zoom call and prescribed medications to relieve our poor pups itching . This is a wonderful service for a very busy family . Thank you so much for!
Reply from Dutch VetFeb 2, 2026
We're happy the appointment was quick and easy! We appreciate that she listened to your concerns and helped relieve your dog's itching. We are glad this service worked for your busy family.
