Dutch VetReviews of dutch.com

The vet I had a zoom call with was professional and friendly, very knowledgeable and knew what to prescribe right away. I've had 2 zoom calls so far and only paid a one time subscription fee which is the price of one in office vet visit. I'm happy so far.

Avoid this company at all costs. They are completely unresponsive—no replies to emails, texts, or phone calls. I waited over 30 minutes on their online chat after being told the wait time was only 4 minutes. Every time a vet prescribes something, it automatically enrolls you in a subscription—even for one-time-use items. My cat refused to eat the prescribed items so they were a waste. I was willing to take that loss, woke up this morning to an email that my items, that I didn't need or ask for, were being shipped. The online vet was kind but not helpful. The call ended with, "I'm not sure what I can do for you—try this, and if it doesn't work, you'll need to take her in." That gave me no confidence or support. I had planned to give the service another try, but after being unable to reach anyone for help, I canceled everything. Please don’t get caught in the same situation. This was a waste of money, time and energy, and I hope this review helps others avoid the same frustration.

Update: they did give me a refund and canceled my membership before no show fees for the nighttime appointment were added. I will update if I never see that refund. If I could have gotten ahold of someone immediately besides the vet saying they’d see us at 11:20 at night or I’d get a no show I probably would rate higher. You should be able to talk to someone immediately with an issue like scheduling! 11:20pm Vet appointments are not normal!!! This is a very easy miss for anyone! Thankfully we kept our local one just incase. When I scheduled my first appointment with Dutch I didn’t realize they were scheduling me for almost midnight for a vet appointment with my cat. It was pacific time. I got on this morning waiting. Messaged the vet very frustrated. All they did was send me a generic reply and it wasn’t until I sent screen shots of the day and time they circled the PM. Never once said my appointment was for the nighttime. My mind didn’t register it was nighttime! It wasn’t an emergency appointment and it was scheduled in advance. I’m shocked it was so late. I would have never done that if I would have been prompted that this was evening and not morning. I called the company and was directed to texting. The text was denied. I literally texted using the number I clicked on through the website. This is what reads SCAM to me. You should be able to communicate with someone. I sent several emails. I canceled my membership which is basically for next year. I’m still responsible for this payment. The vet has given me no help except she’ll see me and my cat online at 11:20 tonight. That doesn’t work for my family. I’m going to be charged late fees now if I don’t get on. There should be warnings that appointments are being scheduled at nighttime. I don’t know what else to do but post everywhere I can think of. There is hope they may email me back but since I can’t call and texting is blocked I don’t know what else to do. The vet is offering me no help. The vet was trying to be friendly after I realized the mixup but I need help. I want a refund. Why does this feel like a scam???

Great service fast appointments and managed to get my dog relief very quickly

I’ve only used it once, but it was perfect no fuss quick the vet was very attentive asked questions and the plus side I didn’t have to stress my dog out, putting them in the car and going to the office. What a great resource. Not to mention the money I saved by not having to pay for a pet visit just so I can get flea medication.

Our veterinarian was right on time for our zoom call. She was so kind, came prepared with the data I had given her, explained thoroughly what the diagnosis was, and answered all my questions in such a caring way. I am so happy that I decided to use this service and foresee me using it much more often! I didn’t want to be spending a ton of money, taking my pet to a vet veterinarian and this was perfect for our budget!

Always a pleasure dealing with dutch and it's veterinarians. Top notch service at a price i can afford. Thank you.

This has been such a wonderful experience! I am so glad I took the chance and signed up for an annual membership. The communication is excellent. The pricing is extremely fair. It’s difficult to even get an appointment at a local veterinarian’s office, even as a longstanding customer. Plus, the pricing has gone up exponentially. I can’t even express what a relief this was. Our veterinarian today, Dr. Booke was clearly highly knowledgeable and she took the time to look over my dog via zoom, check his teeth and gums, ask questions, and make recommendations, etc. It was a positive experience from start to finish. Thank you for a much needed service, Dutch and Dr. Booke!