Dutch VetReviews of dutch.com

Each time we have contacted the vet; all our questions have been answered. They are very nice to us. We have told others about your company and give you a high review to them. Thank you

I placed an order 5 days ago and it has not been shipped yet. Not even an e-mail. My cat is sick and no medicine.

The veterinarian I accessed through Dutch.com was wonderful but the Rx management, ordering technology and customer service were incompetent bordering on fraudulent. After three messages to customer service to enable a prescribed refill, they went ahead and set up a recurring subscription without my permission, charged me an outrageous price, and shipped the supposed “order” without my authorization.

I am thrilled with Dutch. Dr. Alex Juneau was wonderful! He knew exactly what to do for my doggie’s rash. The zoom visit was professional and very thorough. He was so kind and caring. I am recommending Dutch to everyone.

My kitten had an eye infection during a busy week. Looked up Tele vets online and I’m so happy I found Dutch. The next day, set up 730 am video call. By 3pm the following day, had eye ointment delivered to my home. My kitten was better with the first application. The vet even check in on kitty (via online messaging) to make sure she was better. Great affordable and convenient in home service!!!

Dr. Bianchessi paid great attention to my cat's issues and took the time to not only hear what those were, but to go further into detail in understanding them. She then thoroughly explained the best approach in resolving the problem and fully explained the different types of medications along with the prices. I was very pleased and would highly recommend her to anyone. Well worth the cost.

I was not able to meet with a veterinary behaviorist in person. I contacted several and never even heard back. My regular vet doesn’t have a lot of experience with medication for behavior issues. Dutch has been amazing. My dog is doing so much better and is getting the help she needs and I am getting the qualified guidance I need. I’m really grateful.

I had been using this service for the past six weeks in order to save on the cost of vet fees and medications for two of my five dogs who have chronic heart and kidney disease. The vets have been great. Customer service reps have been pleasant. The platform algorithms for Customer service and ordering meds are a failure by design unless you order directly from them and do not mind receiving them in 4 -7 days. They also want you to set up auto delivery which may be convenient but could result in purchases you no longer need. Chewy has the same system but is much more user friendly. Also Chewy has great telephone Customer Service. For two consecutive weekends I have had problems. I attempted on Wednesday 11/27 to arrange for a virtual vet visit. First available appt was on Thursday at 2:50pm ET. Vet prescribed three Rx ‘s and recommended I start them ASAP. I immediately attempted to order them with expedited delivery as well as to transfer a Rx for reduced protein dry food to the Banfield vet near me. I called Banfield and got all the information needed for them to transfer the prescription and sent it to Dutch. The problem is that Dutch has minimal customer service available between Friday noon PT AND MONDAY NOON PT. I attempted to follow the directions on the website for expediting the delivery of the medication’s and transfer of the prescription to Banfield. I read their Help menus and tried to follow their directions without success. The platform does not distinguish clearly the difference between vet prescribed orders, available orders, auto ship and your order cart . Faulty algorithms make the app very user unfriendly and difficult to navigate. Consequently, I eventually was told I would not receive the medication‘s or the transfer of the prescription for food until Monday, four days after my visit with the Vet. UPDATE after receiving a call in response to this post More problems…. Someone from the company read this review and called me on December 2. She apologized and it was my understanding that she agreed to refund the $93.14 I paid for the Rx’s.. Instead she refunded the $39.99 , the amount for the Rx food that another person at Dutch told me they were able to cancel the order two days prior. I then received a notice that the food order was being prepped for shipping! It arrived two days after my dog passed away. In summary, I have paid $93.14 for the medication’s that came too late to help my dog and I have $40 worth of free food I cannot use. Yesterday I sent messages and emails and have had no response on either. As of today, December 4, I have not received a refund for the three prescriptions I ordered that she promised. My dog had been suffering all weekend without the Rx’s. If I had received them in a more timely manner, it would have at least delayed the necessity for euthanasia. I was just hoping to keep him around until Christmas. Incompetent, inconvenient and insufficient customer support led to these problems as well as a poorly designed web platform.