Reply from Mighty Plugs: The World's Finest EarplugsMay 21, 2018
Dear Ursula:
If Your Report is (( TRUE )), then you are in very select company. We are Sad at your experience and but we are not "sorry" for it.
In 24 years, with over 6 ((MILLION)) customers, we have had about 5 to 6 others report a similar experience.
The ((fault was not)) our ear plug, but the (( carelessness )) of the user. The following is what we've learned:
Either the new wearer had pinched off ((so much material)) and ((inserted)) so small a piece of ear plug, that they couldn't get it all out;
OR
They had pushed it ((so for into)) their ear canal, that they couldn't get all of it out.
OR
They were ((so negligent and careless)), that they pinched it off so hard, broke off the ear plug and couldn't get it all out.
"APPALLING", yes we agree!!
Ursula, when someone spills "hot coffee" on themselves, its not the coffee's fault!!!!!!
Our ear plug is "SAFE" in responsible hands, as is a vehicle in a responsible driver's hands.
1. We devote a web page on our website to "Insert and Remove"
2. We have a video on our website they demonstrates how to "Insert and Remover"
3. We enclose in ((every)) order and instruction card on how to "Insert and Remove"
What's more bewildering, is that our Mighty Plugs and held together so well with strong cotton fibers and natural gum base.
They simply will stretch and stretch and are difficult to break off.
Ursula, you are a New Zealander and surely can read English. if you are going to continue to insert our ear plug, then please (read the instruction card), or(see the website video) or (open the website page) that says "To Insert AND Remove".
Most sincerely
Mary- customer service and a very satisfied 14 year nightly wearer of this magnificent ear plug
PS: OK then: Best wishes with the "Boots"
