Reply from Mighty Plugs: The World's Finest EarplugsAug 27, 2017
Dear B. Friend:
1. Yes, it's rare; but from time to time; and possibly one in every 250,000 customers seem to be a bit negligent when removing this Beeswax ear plug. It's not easy to tear apart this ear plug for it is well held together with strong cotton fibers.
2. Secondly, being made from Beeswax and surely different from "Foam", new customers often cannot figure out how to insert this magnificent ear plug to where it SEALS their ear canal and really blocks out much.
Dear Friend, please follow the instruction below (exactly) and you'll be very very happily surprised.
1. First take ONE ear plug at a time and (knead or work) it well through your fingers or hands for 15 seconds to make the ear plug (soft and mouldable). Then follow the directions in # 2:
2. Push and flatten the softened ear plug, (a bit firmly), IN and AGAINST your ear opening & into your ear canal UNTIL YOU FEEL the ear plug ( SEAL ) (SEAL) (SEAL) your ear canal. YES, It needs to SEAL the ear to block out much.
IMPORTANT: If the ear plug doesn't (( SEAL )) immediately, then just keep your finger pressed against it for a few more seconds and it will warm and SEAL PERFECTLY.
3. Now take the other ear plug, and prepare it and insert it (exactly) the same way as the first ear plug.
NOW, with both ears SEALED, ( NOW ) LISTEN TO (( SILENCE )) !!!!!!
4. Now to Remove it: simply pinch the ear plug with your thumb and index finger; pull down and out slowly. That's it! Done !!
Friend, we too, all wear this magnificent ear plug.. We know IT WORKS!!!!; We are at 800-226-1884. Should you need any assistance, we'll even help you insert them (( correctly )) while we're on the phone with you.
Most Sincerely,
Mary - BPI Customer Service