Reply from Mighty Plugs: The World's Finest EarplugsFeb 12, 2016
Dear Daniela:
This magnificent ear plug did not work for you because you didn't insert it sufficiently by (pushing it and flattening it ) IN and AGAINST your ear opening (until you felt the ear plug SEAL the ear canal)
The ear plug protruded out too far and your hair got involved with it.
Daniela, please go back to our web page and see the video on inserting, or please read the instruction card that came with your order and lastly please read the following instructions: If you do, you'll have a pleasant surprise awaiting you.
1. Just as you are about to insert, take ONE ear plug and {work or knead it} thoroughly between your fingers or hands for at least 20 seconds to make it soft, moldable and to disburse the Pure Lanolin throughout the ear plug. Pure Lanolin makes the ear plug slightly “tacky” so that it stays securely in the ear canal and SEALS it. When the ear plug is soft and moldable and the Lanolin is disbursed throughout the ear plug, then they are ready to insert. It doesn't matter what shape it is; round, flat, long or narrow; just follow the next step.
2. Using the tip of your index finger, push FIRMLY& FLATTEN the ear plug IN and AGAINST your ear canal (until you feel a GOOD SEAL!) If it doesn't SEAL immediately, then hold your finger pressed against the ear plug (with slight pressure) for a few more seconds and it will SEAL well.
3. Now take the other ear plug, prepare it the same way & insert it into the other ear. With both ear plugs inserted correctly & SEALING the ear canals, you’ll notice a HUGE improvement.
4. To Remove: Simply pinch the ear plug with your thumb & index finger and gently pull downward and out.
Also, when you get this to work for you, you can wear each pair 35-45 times and more. It is a great value. Now please allow this superior ear plug to do what it does best, BLOCK OUT !!!
Daniela, your success is important to us. We surely won't abandon you. Please feel free to call our office and we will walk you through inserting this fine ear plug. 1-800-226-1884
Most sincerely
Mary-customer service