Reply from Mighty Plugs: The World's Finest EarplugsJan 12, 2016
Dear Sharon:
Communication without Understanding is Unfortunate & frustrating!
Being an honorable company, we invite ALL FEEDBACK. That is how we can grow and be better for everyone!!!!!!
Sharon, you are surely not wrong in your feelings or observations, BUT
had you inserted the ear plugs CORRECTLY, your experience would have been totally different.
We've sent you the HIGHEST BLOCKING EAR PLUG in existence! We know this fact because we wear them too!
but to experience the silence, you must insert our (soft and moldable) Beeswax ear plugs as follows:
1. Just as you are about to insert, take ONE ear plug and {work or knead it} thoroughly between your fingers or hands for at least 20 seconds to make it soft, moldable and to disburse the Pure Lanolin throughout the ear plug. Pure Lanolin makes the ear plug slightly “tacky” so that it stays securely in the ear canal and SEALS it. When the ear plug is soft and moldable and ready to insert, it doesn't matter what shape it is; round, flat, long or narrow; just follow the next step.
2. Using the tip of your index finger, push FIRMLY& FLATTEN the ear plug IN and AGAINST your ear canal (until you feel a GOOD SEAL!) If it doesn't seal immediately, then hold your finger pressed against the ear plug (with slight pressure) for a few more seconds and it will SEAL well.
3. Now take the other ear plug, prepare it the same way & insert it into the other ear. With both ear plugs inserted correctly & sealing the ear canals, you’ll notice a HUGE improvement.
4. To Remove: Simply pinch the ear plug with your thumb & index finger and gently pull downward and out.
Sharon, your success is IMPORTANT TO US. Please keep us informed as to how well our ear plugs work for you after inserting them as I described; or phone us at 800-226-1884 and we will guide you (over the phone) on inserting this fine ear plug.
Most sincerely,
Mary - BPI Customer Service