Reply from Mighty Plugs: The World's Finest EarplugsOct 4, 2014
Dear Susan:
The reason that your hair is involved is because you haven't pushed and flattened the ear plug IN and AGAINST your ear canal firmly enough and it is protruding out ward too much.
Your issue with the plastic box is the first we have heard after 6 million worldwide customers.
Susan, I too wear this exact ear plug every night to block out my husband's snoring. It works wonderfully, and it is the HIGHEST BLOCKING (most sound suppressing) ear plug in existence; but to experience the superior performance, you must follow (exactly), the preparation and insertion directions below, and you will then see why all the testimonials on our website page are true and accurate.
Please Note! Many adults with smaller ear canals pinch off at least (a third), and insert a smaller ear plug that fits their ear canal better, is more comfortable, seals easier and blocks out better. This can make a big difference, yet you only make it smaller if it is too large and uncomfortable.
1. Just as you are about to insert, take ONE ear plug and {work it or knead it} thoroughly between your fingers or hands for at least 15 seconds to make it soft, moldable and to disburse the Pure Lanolin throughout the ear plug. Pure Lanolin makes the ear plug slightly “tacky” so that it stays securely in the ear canal and seals it. When the ear plug is soft and moldable and ready to insert, it doesn't matter what shape it is; round, flat , long or narrow; just follow the next step. If you are going to pinch off to make a smaller ear plug, then now is the time.
2. Using the tip of your index finger, push FIRMLY & FLATTEN the ear plug IN and AGAINST your ear canal (until you feel a GOOD SEAL!)
IMPORTANT: If it doesn't seal immediately, then hold your finger pressed against the ear plug (with slight pressure) for a few more seconds and it will seal well.
3. Now take the other ear plug, prepare it the same way & insert it into the other ear. With both ear plugs inserted correctly & sealing the ear canals; now listen; you’ll hear very little or more likely no sound at all. It even gets better each time you wear them.
4. To Remove: Simply pinch the ear plug with your thumb & index finger and gently pull downward and out.
Susan, we surely want you to be very satisfied so please give this fine moldable ear plug a chance to prove itself. It works!
Most sincerely
Mary-BPI customer service