Average
Based on 189 reviews
EasyCare3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S. EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support. With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you. Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
EasyCare (easycare.com) has 189 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
189 approved reviews, newest moderated first
Jerod H.
They didn’t even cover my Gap insurance. Awful service
Reply from EasyCareJun 24, 2025
We're sorry to hear about your experience. To review your GAP coverage details, please contact our customer service team at 800-538-4181. For faster assistance, please have your VIN or Contract Number ready when you call. You can also visit easycare.com/my-easycare to explore additional support options.
Tamra B.
What I thought was going to cost me a lot of money didnt. I get great service each and every time I need an exam or new glasses
Reply from EasyCareJun 23, 2025
Thank you for the feedback! We're glad we could make the process easy and affordable for you. Looking forward to serving you again!
Lindsay H.
I paid for gap coverage and they only paid part of what was left. I’ll never use easy care again. What a scam. I’m still making payments on a totaled car.
Reply from EasyCareJun 10, 2025
We're sorry to hear about your experience. To review your GAP coverage details, please contact our customer service team at 800-538-4181. For faster assistance, please have your VIN or Contract Number ready when you call. You can also visit easycare.com/my-easycare to explore additional support options.
Martha
It has always been very easy to file claims with EasyCare. Processing claims have been efficient and timely. EasyCare understands the importance of having reliable transportation and makes the effort to meet the needs of the insured.
Reply from EasyCareJun 5, 2025
Thank you for your feedback! We're happy to hear that your claims process has been smooth and timely.
Amy B.
I was told my engine was being replaced due to the block being out of spec and causing the coolant consumption. I expected a new engine. A used engine was installed that was in worse and unknown condition the the original. The vehicle was ruined. People need to be upfront on the use of used parts. Would never use this company again.
Reply from EasyCareJun 2, 2025
We’re sorry to hear about your experience and understand your frustration. If you’d like to discuss your coverage or the details of your claim further, please contact our Customer Experience team at 800-538-4181. Having your VIN or Contract Number ready will help us direct your concerns appropriately.
Kyle J.
BUYER BEWARE! After YEARS of paying premiums on an advertised "Bumper to Bumper" extended warranty policy, I've now had my claim denied because of a hidden exclusion that says we cover parts unless an excluded part (such as a spark plug wire) fails causing damage to another part. Of course, while EasyCare has had its pockets lined for years with my premiums, they now refuse to even reach a middle ground to help cover the cost. Customers with EasyCare are deceptively sold a "trap door" policy that lures them in at the time of purchase, only to have the carpet pulled out from under their feet when it matters most. Cars don't exist in a vacuum of parts that work independently of each other. They're assembled together and rely on each other to work. EasyCare knows this and opts to manipulate and take advantage of customers' false security in purchases their extended warranty only for them to play gotcha later and deny a claim. This is theft at worst and deceptive trade practice at least. It should be investigated by the FTC and is most certainly a claim I'll intend to pursue under the Unfair and Deceptive Trade Practices Act.
Reply from EasyCareJun 2, 2025
We’re sorry to hear that your experience with your coverage did not meet your expectations. If you’d like us to take another look at your claim or review the terms of your contract in detail, our Customer Experience team would be happy to assist. Please contact us at 800-538-4181 and have your VIN or Contract Number available so we can better understand your situation.
Delorse M.
Quick, easy, and efficient when it came to covering the remaining amount on my vehicle that was totaled
Reply from EasyCareJun 2, 2025
Thank you for sharing your experience! We're glad to hear the process was quick and efficient during a difficult time.
Andres E.
Take a long time to process claims
Reply from EasyCareMay 19, 2025
Thank you for bringing this to our attention. We’re sorry the claims process took longer than expected. If you could provide the last 6 digits of your VIN or your Contract Number, we’ll forward your concerns to the right team.
