First I like to say this bike is awesome ,I recommend it to everyone that looking for an e bike, customer service is great they responded right away and solved my problem.
DW
Dave W.
I like my EB10
I like my EB10. Customer service is really good. I don't like the fact the battery has 70 cells which is at 25 ah not 32 ah. I don't like being taken. Lied to. It is a great bike. Fast. The 180cm brakes need to be upgraded. It is a choice ride when you put a shock post on it. For the price and your not 230lbs yes you can go 40 mph. Don't lie though, its not peak 5000watts power bs. its more like 3200 watts power. Also it has serious volt sag. But you can monitor your battery and know when it will die. I like it, I like it a lot. Good price for the power . don't lie about the battery though that sucks. also you cant put a bigger sprocket on it to peddle at higher speeds and that sucks. But it kicks ass.
RN
Roman N.
"I am a regular bicycle user
"I am a regular bicycle user. I have seven different ones, and since I bought the Ebycco bike, I have been pleasantly surprised by the quality of the product and, above all, by the after-sales service as well.
Every time I have called them with any problem, they have solved it the same day.
Yes, I highly recommend it. And finally, I recommend that you buy it."
JM
James M.
Great Tech Support Team
We purchased two bikes this past June and really love their agility and performance. The assembly was not difficult and the instruction videos made it easy for a novice. Also kudos to the technical staff one of the bikes had defective battery and failed after 3 months of use. They had me perform some voltage tests on video and verified the problem. Once confirmed they FedEx me a replacement. I must say thanks for standing behind your product and having a great technical support team.
MG
Matt G.
Ebycco customer support is fantastic!
Ebycco customer service has been awesome. I purchased the EB10, which has been a great ebike! Upon receipt, I noticed a little shipping damage. I contacted Ebycco support, and they got back to me within 24 hours.
Vinnice from the customer support team helped me identify what would be the best fix for my bike. They then shipped a replacement part the same day! They forwarded tracking so I knew exactly when it would arrive.
A month later, my phone holder cracked. I emailed Ebycco and the same person, Vinnice, helped me. I sent a photo of the crack, and they shipped me a brand new phone holder without hesitation! Again, it shipped the same day and they provided tracking.
My Ebycco customer service experience has been fantastic! Vinnice works with immediacy and understands the customer's needs. I wholly recommend this bike company and their team!! My EB10 is a great bike! I will be an Ebycco fan as long as they are around! Thank you Vinnice, and thank you Ebycco!
JM
Joseph M.
The customer service was prompt and…
The customer service was prompt and solved the issue with my e-bike. Highly recommend the company, it’s not just the sale but the customer support was very good.
PD
Philippe De C.
Ebycco (oplichters)
I'd like to respond to your answer. You're selling a bicycle online, so as a consumer, I expect the product to be delivered exactly as I ordered. This bicycle you sold me has lost its original quality! And yes, you offered me €50 in compensation. I asked for €100, but it turned out I had to pay much more because I bought the bicycle online! I also had to find a mudguard, so no traffic light, no mudguard, no rear light, no luggage rack, and a display that can't be locked with a password. To me, this is fraud, and I stand by my opinion! You made a mistake by selling an item that's completely defective. And now I have to go to a store! How did I end up buying a bicycle that's defective? Good advice: if the customer is honest, then you should be honest too, and then you won't encounter these situations! I hope many customers will read this. Best regards, Philippe.
Ebycco, I'm very disappointed! I bought an E8 e-bike with an extra battery for €1200. When the package arrived, there was no taillight, no pannier rack, and no brake light. The display is also incorrect because you can't even enter a password. Anyone can steal the bike. The manual mentions a color screen, but my bike has a cheap LCD screen that's useless. It costs barely €15 on Amazon or AliExpress. I feel ripped off and cheated. After many emails and chats, I'm simply ignored! This is deception and an abuse of trust. I hope there will be a solution to the problems, and that I can share my opinion on the matter and still respond positively.
Ich möchte auf Ihre Antwort eingehen. Sie verkaufen ein Fahrrad online. Als Verbraucher erwarte ich daher, dass das Produkt genau so geliefert wird, wie ich es bestellt habe. Das Fahrrad, das Sie mir verkauft haben, hat seine ursprüngliche Qualität verloren! Und ja, Sie haben mir 50 € Entschädigung angeboten. Ich hatte 100 € verlangt, aber es stellte sich heraus, dass ich viel mehr bezahlen musste, weil ich das Fahrrad online gekauft hatte! Ich musste auch ein Schutzblech finden, also keine Ampel, kein Schutzblech, kein Rücklicht, keinen Gepäckträger und ein Display, das nicht mit einem Passwort gesperrt werden kann. Für mich ist das Betrug, und ich bleibe bei meiner Meinung! Sie haben einen Fehler gemacht, indem Sie einen völlig defekten Artikel verkauft haben. Und jetzt muss ich in ein Geschäft gehen! Wie kam es dazu, dass ich ein defektes Fahrrad gekauft habe? Guter Tipp: Wenn der Kunde ehrlich ist, sollte man auch ehrlich sein, dann werden solche Situationen nicht passieren! Ich hoffe, viele Kunden lesen diesen Artikel. Mit freundlichen Grüßen, Philippe.
Ebycco, ich bin sehr enttäuscht! Ich habe ein E8 E-Bike mit Zusatzakku für 1200 € gekauft. Als das Paket ankam, waren weder Rücklicht noch Gepäckträger und Bremslicht dabei. Auch die Anzeige ist fehlerhaft, da man nicht einmal ein Passwort eingeben kann. Jeder kann das Rad klauen. In der Anleitung ist von einem Farbdisplay die Rede, mein Rad hat aber ein billiges LCD-Display, das nutzlos ist. Bei Amazon oder AliExpress kostet es knapp 15 €. Ich fühle mich abgezockt und betrogen. Nach vielen E-Mails und Chats werde ich einfach ignoriert! Das ist Betrug und Vertrauensmissbrauch. Ich hoffe, dass es eine Lösung für die Probleme gibt und ich meine Meinung dazu teilen und trotzdem positiv reagieren kann.
Reply from EbyccoOct 16, 2025
Dear Philippe,
First, we're deeply sorry that you were not satisfied with your purchase. However, your review didn't mention how we handled the issue at all. You graciously accepted our solution, yet you still wrote this negative review.
1. Regarding your claim that you sent numerous emails and messages, all of which were ignored, how could you possibly say such things? You fabricate such lies to mislead other customers, and this truly hurts us. Your order was a pre-order, and from the day you placed it, I told you that you would need to wait approximately 15 days for delivery. However, you sent us messages almost daily asking about delivery times, and I patiently responded and offered reassurance. We've been diligently working to resolve the after-sales issues you encountered after receiving the bike, and you happily accepted our solution. So, why do you claim we've been ignoring you?
2. We're truly sorry about the bikes not having a rack. The E8s you purchased in your batch that arrived in Europe did not have racks (there were only four, and we've already shipped them all). We have taken a proactive approach and offered you a €100 refund as compensation. You can purchase a suitable rear rack locally, which you accepted. We have already refunded you. The taillight is mounted on the rack; without the rack, there is no taillight. From the pictures you provided, it seems you have already purchased and installed the appropriate rear rack.
3. The standard display screen on the E8 is the one you received, as shown in pictures and descriptions on our website. It does not have a password function. If you require a password-protected display screen, you can purchase one. You requested a discount on the display screen, and we did, but you did not place an order.
EBYCCO has been selling bicycles in the US and Europe since 2014. We never intentionally deceive any customer. We understand that we cannot satisfy every customer, but we are always striving. We also hope that every customer will be honest and not deliberately slander us because of dissatisfaction.
Sincerely thank you for purchasing an EBYCCO product and wish you a happy life.
JD
Jerimiah D.
The bike i got has been great although…
The bike i got has been great although I have ran into a few issues here and there i have had no trouble with warranty claims at all everything and the bike has reliably gotten me to and from work everyday a 22 mile trip 1 way
