ecommerceChrisReviews of ecommercechris.com

Proffesional, efficient, effective. Very helpful. I was hopeless and running in circle for two months with Seller Suport. Been very lucky to find them. Totally recommend.

Leah at ecommerceChris was truly amazing. As a company with FDA cleared LED face masks, we never imagined that launching on Amazon US would be so difficult. Before ecommerceChris, we had tried with four other well-known agencies over 2 years to get our listings live on Amazon US. All of them failed. Leah sorted everything out in 3 months! She helped us get all of our listings live and helped us get our ASINs linked to our new storefront. She guided us in the right steps to take, which Amazon support team to contact, what to communicate and attach as support, and the follow up responses needed. I would highly, highly recommend using ecommerceChris and their services.

EcommerceChris is a life saver. My Amazon account got hit with an account review and they were holding my funds. This lasted for over a month. I tried myself but was getting nowhere. I found ecommercechris online and reached out to them. They are a little high in terms of cost, but it is well worth every penny. I tried using other cheaper companies. they did nothing. EcommerceChris is the correct choice for all your Amazon troubles. They saved my company!

This is my second time working with Chris, and first time working with Chris and Leah. Both times EcommerceChris was instrumental in getting our account repaired and they saved us thousands of dollars. This time Amazon made a change in classification that broke our entire catalog (Over 1Mill Asins). Rather than wait (like I did the first time) I immediately emailed Chris and we had a call that evening and got started. The next day Leah guided us through the escalation path, and provided templates with clear instructions to resolve this as quickly as possible. While it still took a month to totally resolve the situation (no fault of theirs), I think it might have taken twice as long, and cost us 5x the cost of working with Chris and Leah. I would recommend that anyone finding themselves in a time sensitive situation that is jeopardizing their business, not to waste time trying to find someone cheaper or navigating this themselves. This was a investment into our business and was well worth it. I highly recommend the services provided by EcommerceChris.com

Leah was very responsive and helpful getting our product through the child-safety test compliance requirements!

When I truly feel I have exhausted my teams efforts on appeals / case submissions, I call E-commerce Chris. Emily and Michael were extremely responsive, and their prompt questions and requests led to the reinstatement of our ASIN after a brief 24 hours. Follow someone that has been on the actual Amazon compliance teams to identify your own custom approach. I should have known to call him sooner! (Since this was my second time)

We had an issue with Amazon suspending multiple products and the Leah at ecommercechris.com was able to get all of them reinstated. I highly recommend them if you run into any issues with Amazon that you can't seem to fix with seller support.

The ecommerceChris account reinstatement service got it done! Our Amazon listing was suspended for convoluted violations that had more to do more with the subjective opinions of customers than any actual issues with our product. Despite having multiple account reps acknowledge that the violations were baseless, there was no recourse because Amazon’s systems have become so convoluted and automatic that customer reps can no longer reverse violations, even if they are unwarranted. We needed Chris’ expertise and help to save our listing. With increasing reliance on AI, sellers can no longer clear complicated issues through standard seller support channels. Chris’ team brings decades of experience from having worked at Amazon, and they know how their machine works. The team knows what managers are looking for to clear your case quickly, and they know who has the time and authority to remedy your issue internally. Chris personally attended to our case. First, he called to understand the situation, and then we used the account reinstatement service. Although our violation was baseless, how we got to the violation was complicated and required someone to really listen. You get a 30-minute consultation, and Chris’ team works with you to draft a response and have it seen by a supervisor. Chris devised a strategy to address all our issues in one effective response, and he did it quickly. We avoided stranded stock and lost sales from weeks stuck in opaque escalations. We also received a follow-up call to make sure our account had stabilized and all our questions were answered. Therefore, the service was worth the cost. It is difficult and frustrating to have your listing suspended, and it is emotionally draining when Amazon reps, no matter how well-intentioned, can’t resolve your issue while you lose precious sales. ecommerceChris provides an important service and hope for protecting small businesses on Amazon.