ecommerceChrisReviews of ecommercechris.com

I cannot thank Leah from Ecommercechris enough for all she did to save my business. If you are an Amazon seller you have undoubtedly felt helpless at one time or another when dealing with seller support. I have run into so many road blocks while selling on Amazon. Recently my private label product became gated for me. My own product, gated for me. I reached out to seller support countless times explaining to them that this was my product, I had gone through the IP Accelerator and that I was brand registered. All they did was send me template responses saying “We are not accepting applications to sell this product at this time.” Meanwhile I have $26,000 of inventory sitting that I cannot sell. Leah made multiple calls with me to seller support to try to remedy the situation over the phone. After she realized that the situation was not going to be resolved at the support level, she helped me to escalate my problem to the proper team. Once that was done, my product was ungated and activated within 12 hours. Leah and the team at Ecommercechris are the only place I will look for help with my Amazon needs moving forward. THANK YOU!

Back in 2017, I faced a tough situation when Amazon suspended my account over a trademark issue. I started a new one, but Amazon eventually linked it to my old suspended account,This led to the suspension of our operations in several international markets including Canada, Mexico, Singapore, Saudi Arabia, and Australia. More worryingly, it put our active accounts in the USA, UK, Europe, and Japan at immediate risk of suspension. In this tough spot, I decided to reach out to ecommercechris. With their background in Amazon’s policy and performance teams, they seemed like the right choice. It wasn't just their expertise that impressed me, but their understanding of the nuances within Amazon’s system. They tackled my case with a strategy that was clearly informed by their in-depth experience. ecommercechris's approach was methodical and focused. They used multiple channels to appeal and escalate the issue, a strategy that was both thorough and effective. After months of uncertainty, they managed to get my original account reinstated, along with all the others. It was more than just getting my accounts back; it was about saving my livelihood. I'm truly thankful to ecommercechris for their support during such a stressful time. Their service was a game-changer for me and my business. If you're facing similar issues with Amazon, I can't recommend them enough. It's not just their knowledge but their approach to problem-solving that makes the difference. Thanks, ecommercechris, for being there when it mattered the most!

Great job! Our account has been recovered. It was a challenging situation, but the teams were relentless and persevered. Truly appreciate it!

Chris and his team worked diligently and persistently to get my listing reinstated. It was a tricky situation due to multiple unsuccessful appeals of my own, and I was getting no responses or resolution for over a month before I contacted Chris. Chris devised a very strategic approach to appealing with the right appeal structure and appeal path / contacts. There are cheaper services out there, and I'm glad I didn't go with them, because these tricky appeals require a strategic approach and Chris knows exactly how to get it done, in the shortest amount of time. I've worked with other appeal services before who wasted my time and money and delivered canned templates and no results. With Chris, you get a customized approach to your situation, and an appeal path that works.

professionals

This was a challenging issue and knowing the right contacts and their determination got the result we wanted. Thank you!

Chris was helpful, responsive, and effectively prevented our account from being suspended!

STAY AWAY FROM THEM AT ALL COST!!! SAVE YOUR MONEY and DON’T USE THEM if you want your Amazon account to be reactivated. There are other agencies out there that will do it for you and actually get your account back. I’ve worked with Michael and Chris from ecommercechris and it didn’t go anywhere. I had to look for another agency that eventually got my Amazon account reactivated. LOOK ELSEWHERE!!! THEY TALK THE TALK BUT WON’T DO THE JOB, AND WILL NOT GET YOU THE RESULT YOU WANT. Complete names of Michael and Chris are publicly available on ecommercechris website in "About" under "Our Team" section. This info is public and is advertised on their website. Ecommercechris keeps flagging this review, and trying to have it removed. THATS A RED FLAG FOR YOU!!! AGAIN STAY AWAY Response to ecommerceChris comment below: Our review is a representation of OUR interaction with ecommerceChris (Michael and Chris). We have already attempted to discuss and resolve this situation with you when shortcomings started to occur, but you weren’t very responsive to emails, didn’t provide information promised, and requested more funds. You didn’t even deliver on what was paid for. You only “want to continue working” if clients continue to pay you. We resolved our issue with another company. Also, there is no reason you should be sending us personal emails with verbiage “No need to hide” as you did after this review!!! Important to mention, ecommerceChris put in a significant amount of effort for this review to be taken down. No wonder there are no other negative reviews! The review was flagged numerous times claiming it was fake. Trustpilot reached out to us requesting proof of work performed, which was provided. Trustpilot determined the review was valid. We were not expecting this amount of retaliation from ecommerceChris. We purchased your services based on reviews presented on this website. Unfortunately, there was no added benefit for us, only wasted time and funding. Time is crucial when it comes to dealing with Amazon! We would not use your services again, especially after working with another company, and experiencing different level of service and professionalism for the same price.