Excellent
Based on 7,978 reviews
eCosmetics.com4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
7,978 approved reviews, newest moderated first
Juan
Legit and my item arrived on time, would get more as prices are good.
Reply from eCosmetics.comAug 15, 2026
We truly appreciate your 5-star review! We’re glad your order arrived on time and that you were happy with our prices. We truly appreciate your support, and we can’t wait to welcome you back for your next purchase!
George K.
I was a little confused by website,but I’ve learned to navigate sites, without running off the road, to a degree. I didn’t confirm that my order was finalized, luckily, I writwe everything down,such as the sku number, date I ordered, time, etc. After a couple of days, I felt I should confirm if my order was in the works, when ETA, correct delivery instructions, correct amount of money collected, and if the discounts I stumbled though on your site actually were achieved, (still dont know). I chatbotted yesterday out of frustration, and a live representative called me shortly after. Because I’m technically deaf, it took a little patience, but you guys were kind, thank you, so there! GK
Reply from eCosmetics.comAug 15, 2026
Thank you so much for sharing your experience and for your kind words! We’re glad our team was able to connect with you and provide some assistance. We truly appreciate your patience throughout the process and are happy to hear that our representative took the time to work through everything with you. We’re always looking for ways to make the shopping experience easier and more user-friendly, so your feedback is truly valuable to us. If there’s anything specific you feel we could improve, we’d love to hear from you.
Nick C.
**UPDATE eCosmetics reached out to me and offered to make this right. I appreciate their customer service and have adjusted my score to reflect that. I will be giving them another try and hopefully have a better experience on my next order.** Ordered 3 items during a sale. Shipping is supposed to be 2-8 days. It has been 7 business days since my order and nothing has shipped. They couldn't tell me yesterday when items would ship! How can you have an order for 7 business days and not know when it will ship?! On top of that, one of my items was cancelled today because "they didn't have stock." Again, it took 7 business days to figure that out!?!? Terrible, terrible service. I will not be shopping with them again.
Reply from eCosmetics.comAug 15, 2026
Thank you so much for your feedback! We truly appreciate your understanding and are grateful that you’re willing to give us another try. We hope your next experience is a much more positive one, and we look forward to your future orders with us!
ANN
Excited to use the highly rated SkinCeuticals Facial Cleanser. I’ve read reviews on it and it is gentle, yet through and will not strip my skin barrier! Thank you, eCosmetics!
Reply from eCosmetics.comAug 15, 2026
Thank you for taking the time to leave a review! We’re so glad you’re excited about your order and hope you absolutely love it. We look forward to having you back again soon!
Julie
User friendly, intuitive and fast!
Reply from eCosmetics.comAug 14, 2026
Thank you so much for the 5 stars! We’re happy to hear that you had such a positive experience shopping with us. We truly appreciate your support and look forward to your future orders!
S K.
Cancelling orders is impossible and contacting customer service via chat is non-functional and useless.
Reply from eCosmetics.comAug 15, 2026
Thank you for your feedback. We are sorry to hear about your experience and apologize for the frustration. Upon review, the subscription order was processed on August 13 and had already shipped and was in transit when the cancellation request was received. Because the order had already left our facility, we were no longer able to cancel it. If you no longer wish to receive the product you purchased from us, you can return it within 30 days for a full refund, or for a full store credit within 31-60 days. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Lenka C.
My first order came in perfect condition, very well packed. Shipping was super fast. I am definitely going to purchase from eCosmetics again in the future.
Reply from eCosmetics.comAug 14, 2026
Thank you for your wonderful 5-star review. We truly appreciate you taking the time to share your experience and are delighted to know you were pleased with your order and delivery. Your kind feedback means a great deal to our team.
Tracy
My package came damaged. The two perfume bottles were empty and had leaked all over the box. The company customer service was quick to reply but didn’t help much in the end. No return no exchange just a send it back and then we will credit you. All I want is the product. It’s a gift and now I had no gift. Really dissatisfied. Well I have been contacted by a wonderful company representative Rosemary. I sent video and photos originally showing evidence it was damaged and empty both bottles, it was requested to send it all back. Now I am getting a refund because they are out of stock of the particular product. So I will either wait for it to come back in stock and repurchase or find the product elsewhere. I will shop at e-cosmetics again though after this customer representative assistance!! Thank you Rosemary!!
Reply from eCosmetics.comAug 14, 2026
We’re very sorry to hear about your experience. We understand how disappointing it can be when an order doesn’t arrive as expected, and we truly appreciate you taking the time to share your feedback. A representative has reached out to provide further assistance and work toward resolving this matter. Our Customer Care team is always available to help, Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.
