Reply from edgefulJan 4, 2025
For the futures data, we get it directly from the CME, we don’t interfere with the data ourselves once received. One thing I would mention is please be mindful of which contract expiration you’re checking when you’re manually checking the edgeful reports, because they don’t always move exactly the same. As a note there is no agreed upon “rollover” date we update our contracts after the current contract officially expires. We always use the continuous contract and adjust everything accordingly.
Regarding forex, we get our data from OANDA trading feed.
Regarding the holidays, if the futures are open and price traded, it will be included. Please keep in mind the session you select is very important to test these results. The OHLC will only be considered for the times you’ve selected in the session. For example, if you select NY session (9:30AM - 4:00PM) the only price action that will be included is between 9:30 - 4:00, nothing before and nothing after, when you select a session you’re filtering out all the data outside the session you select.
If you can please email us at [email protected] and let us know which reports you’re seeing issues with, that would be very helpful. You mentioned you’re seeing months of inaccurate data, which we’ve never heard of before — we would love to get on a call with you resolve this ASAP
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Edit:
One more thing we wanted to mention was to make sure you’re properly checking our reports. For example the previous days range report has a customization that changes the criteria for closing green or red — previous close to close vs open to close. It is very important that you’re measuring this correctly when you’re checking against individual days. Almost all of our reports have customizations that will drastically change the results.
We just wanted to make sure to mention to be mindful of the customizations and other details.
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Edit 1/24:
Hi, we haven't heard back from you yet, and want to make sure you didn't miss our response.