eDirectory.comReviews of edirectory.com

Great service so far!

Very easy to navigate. The sales team was amazing walking me through the demo version and answering all my questions.

eDirectory software is far inferior, even when compared to the most basic $50 WordPress directory plugins. Here is how: 1. No comment module for blogs and articles. They only way to post comments is via Facebook. This feature was available for older versions, but now have been removed from the latest release. I was quoted $600 for basic comments and $3000 for replies to comments. 2. Search is very outdated and non-functional. If you make a typo i.e. 'Brazil' vs 'Brasil' or say 'Pizza' vs 'Piza' - there is no suggestion or fuzzy search. Visitors have to type the exact phrase. 3. No tags - Visitors are unable to filter search results using tags such as - Free Parking, Accept Credit Cards, Accepting New Patients etc. The only way to narrow down results is by 'Category' or 'Location' 4. No author pages - You can't see all the articles or blogs posted by an author. There are visitor and sponsor profile pages, but you can't aggregate content under a profile. 5. Login (Visitor and Sponsor), claim and add listing workflows are useless at best. Most sponsors abandon adding listing because the workflow is too long. 6. Google Maps is the only mapping service option. You can't use Mapbox or OpenStreetMap to save costs. 7. Images are real low quality. No PNG or SVG support. 8. Unable to filter articles and blogs by author or date or tags. 9. Very limited customization options and all the basic features, such as nested menus, global javascript insert are sold as 'plugins' Basically, the software is pretty stripped down to sell customization, professional services and plugins. I would rather hire a WordPress developer to extend a $50 plugin.

I purchased self hosted enterprise license and used it for over a year. It was a painful experience to get the website and mobile apps up and running. I wish I could add screenshots to make my points clear, but below is a summary of major flaws with this software: 1. The core software architecture is from the 90s with some modern looking widgets. There is no RSS feed, social media platforms are limited to FB, Insta and Twitter only. No Zappier or AirTable integration. SVG image type is not supported, which makes the graphics on mobile apps and website look ugly on high resolution displays. You can’t even use an HD logo image. 2. Search is completely broken. There is 'type ahead' suggestion capability, but if you do not type the exact ‘keywords’ or listing, article name, nothing shows up. There is no recommendation or fuzzy search… Did you mean this? Or Try similar sounding names? MySQL Fuzzy Text Searching Using the SOUNDEX Function has been around for many years, but they chose not to implement. 3. Native comments for articles, blogs and listings are are now removed and sold as an extension or advanced review plugin. There is no option to use Disqus for comments. The only option is free Facebook comment plugin, which is pretty useless as young audience don’t use this platform anymore. Documentation still points to comments capability being included, but that is not true. 3. Poor UX on both desktop and mobile - Themes are not dense. About 70% of the screen space is wasted in all the default themes. Users have to scroll to see more information. Widgets come in different shapes depending upon the summary abstract. 4. Mobile apps have too many bugs in the GUI and haven’t been updated since many years. 5. Signup, login and claim listing UX is completely broken… to many links and pages to click through 6. Data harvesting - eDirectory support has a ‘super admin’ login and they also use ‘Mixpanel’ analytics to collect data. This may be helpful for support, but no mention in their documentation. It is very easy for eDirectory support personnel to export all your customer data, emails and payment info. This is precisely the reason I purchased ‘Enterprise’ license to protect my customer’s information, and Arca solutions is not very transparent with their policies and data handling practices. In a nutshell, this software is just a bait to sell you PHP customization services and plugins at three times the developer market rate. Better bet would be to open source the software so community can help improve and Arca can offer professional services.

Super easy to work with and amazing staff

I was unsure about the right solution for our team. Daniel made it easy for us to get the answers tot he questions we had. We are starting to use the tool and are optimistic about our launch. This is so much better than the alternative option. We are happy we chose eDirectory.com.

I highly recommend Edirectory. They are surprisingly fast at communicating back, very efficient in their support and they keep their word. The software is best in its class with lots of options for personalization. You will save time and money working with these guys. Thanks for the great service!

I was looking for a platform to not only list businesses and offer coupons but to also have a classifieds section, be able to post events and then have the option to build the site out through optional plugins. We are excited to get started.