Great
Based on 701 reviews
Editorialist4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Eatl W.
Easy to order no hassle
Reply from EditorialistMar 26, 2026
Hi Eatl! We appreciate you sharing your feedback! We’re glad to hear the ordering process was smooth and hassle-free, and we look forward to assisting you again in the future.
El
While online shopping, I found a pair of shoes that I loved and wanted to purchase, but they were not available in my size. I scoured the internet hoping to find them elsewhere, but kept coming up empty - until I saw them available on Editorialist. Not only did they have my size available, but the staff was able to secure the shoes from the original vendor. As a first time customer, I was so pleased with my overall experience.
Reply from EditorialistMar 26, 2026
Hi El! Thank you for your thoughtful review. We’re pleased to hear that we were able to help you find the shoes you were looking for and secure them in your size. We’re glad your first experience with us was a positive one, and we appreciate you taking the time to share it. We look forward to assisting you again in the future.
Giovanna
Easy website and my item was received in a few days from when I placed the order.
Reply from EditorialistMar 25, 2026
Hi Giovanna! We’re thrilled to hear your order arrived quickly and that you had a smooth experience! Thanks so much for sharing your feedback, and we hope to help you again in the future.
CK
Pearl was very helpful but your site is difficult to navigate and you should provide phone support.
Reply from EditorialistMar 24, 2026
Hi CK! Thank you for your feedback! We’re glad our customer support team could help! We really appreciate your feedback on the website and phone support, and are working to improve.
MARIA T M.
It was good. I’m very happy with my purchase
Reply from EditorialistMar 23, 2026
Hi Maria! Thanks for your feedback. We’re really glad you’re happy with your purchase; that’s exactly what we aim for. Cheers, and we hope to see you back again soon!
Briana
I have contacted them multiple times regarding an order issue, however they have failed to respond. Their customer service is extremely poor, and they offer no effective means of communication for resolving order problems. It is unacceptable that they respond to customer review but ignore direct emails, which severely undermines their brand integrity.
Reply from EditorialistMar 22, 2026
Hi Briana, we’re truly sorry to hear about your experience. Upon checking, we were unable to locate any email associated with your concern on our end. Could you please share your order number so we can assist you further? You may also reach us directly at [email protected], and we’ll make sure to prioritize your case. Thank you for your patience—we appreciate the opportunity to make this right.
Judy P.
I purchased a dress for a wedding recently. Unfortunately, the dress did not work out. However, I did receive excellent customer service, and my refund was processed promptly.
Reply from EditorialistMar 21, 2026
Hi Judy! Thank you so much for your kind words! We’re sorry the dress didn’t work out for your special occasion, but we’re really glad to hear you had a great experience working with our team and that your refund was processed smoothly. We truly appreciate your support and hope to assist you again in the future!
AR
Prompt responses and empathetic understanding
Reply from EditorialistMar 20, 2026
Hi AR! Thanks so much for your kind words! We’re really glad to hear you felt supported with timely and understanding service—it means a lot to us. We hope to assist you again in the future!
