Reply from edrawmind.comJan 23, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion regarding the charges for our new Notes feature.
We would like to clarify that Notes is an entirely new service and a major strategic direction for our product, representing our expansion into the knowledge management field. It is not an upgrade to the existing mind mapping features but a separate service that requires significant, continuous investment in independent R&D, server maintenance, and more. As such, it operates on a separate subscription model.
Previously, during its internal testing phase on the web version, Notes was offered for free trial as we focused on gathering user feedback. Now, with the official release of the EdrawMind V13 version, Notes has been launched as a formal, standalone service. Users who have deeper needs for knowledge management can choose to purchase this specific feature separately.
We understand that this may not have been communicated clearly enough beforehand, and we are truly sorry for any inconvenience this has caused. Your experience is important to us, and we are committed to improving our communication and service.
If you have any further questions or need assistance, please do not hesitate to reach out to our support team directly. We are here to help.
