Educly AI AppReviews of educly.app

Reply from Educly AI AppOct 9, 2026

¡Muchas gracias por compartir tu opinión! Nos alegra saber que valoras el aprendizaje directo, práctico y sin complicaciones. En Educly creemos que aprender nuevas habilidades debe ser un proceso sencillo, accesible y que cada persona pueda realizar a su propio ritmo, sin depender de nadie. Esperamos que nuestra plataforma siga ayudándote a adquirir nuevos conocimientos y a ponerlos en práctica de manera independiente. ¡Gracias por confiar en nosotros y formar parte de Educly! Un cordial saludo, Equipo EDUCLY ✨

Reply from Educly AI AppOct 9, 2026

Hello, Maria Milena Aragon! We take allegations of unauthorized charges very seriously, and we would like to clarify some important facts regarding your review. After reviewing our records, we confirmed that your first purchase was registered on September 7, 2026. First, we want to make it clear that EDUCLY does not charge customers simply for visiting our website, browsing our offers, or viewing our products. To complete a purchase on our platform, customers must actively go through the checkout process, provide their personal information, enter their payment details, review and accept the applicable Terms and Conditions, and confirm the transaction. A purchase cannot be completed simply by looking at an offer. It requires deliberate actions from the customer throughout the checkout process. Furthermore, EDUCLY does not independently obtain customers' credit card information. Payment details are submitted during checkout and securely processed by our payment provider. We understand that you may have concerns about your purchase, but it is important to distinguish between an unexpected charge and a transaction completed through our checkout process. Regarding your refund concerns, our support team remains available to review your case in accordance with the refund policy and the terms accepted at the time of purchase. Please contact us at [email protected] so we can review your transaction and provide any necessary clarification. We value transparency and take customer concerns seriously. However, we also believe it is important that public reviews accurately reflect how our purchasing and payment processes work. Warm regards, Jessica Miller Equipo EDUCLY ✨

Reply from Educly AI AppOct 9, 2026

Thank you so much for your positive review! We're delighted to hear that you're enjoying your learning experience with Educly. Our goal is to make learning about artificial intelligence simple, practical, and enjoyable for everyone. Your feedback means a lot to us and motivates our team to keep improving the platform and providing valuable learning experiences. Thank you for trusting Educly and allowing us to be part of your learning journey! Best regards, Equipo EDUCLY ✨

Reply from Educly AI AppOct 13, 2026

Hola, Lamentamos su insatisfacción, pero nos gustaría aclarar algunos puntos importantes. Hemos revisado nuestros registros y no hemos podido localizar ninguna conversación con nuestro equipo de soporte asociada al correo electrónico proporcionado. En Educly, las solicitudes de cancelación deben poder identificarse correctamente para que nuestro equipo pueda gestionarlas. Si utilizó una dirección de correo diferente, es fundamental que nos la facilite para verificar su solicitud. Nuestro equipo está siempre dispuesto a ayudar, pero resulta difícil investigar una supuesta falta de atención cuando no conseguimos encontrar ningún registro de la comunicación mencionada. Le invitamos a escribirnos a [email protected], indicando el correo electrónico utilizado para contactar con nuestro soporte y, si es posible, la fecha de su solicitud. Seguimos a su disposición para revisar su caso y ofrecerle una solución. Atentamente, Equipo Educly

Reply from Educly AI AppOct 9, 2026

Hello! We’re sorry to hear about your experience and understand your frustration regarding access to EDUCLY. After reviewing your case, we confirmed that your first purchase was made on October 4, 2026. Our support team also responded to your request on October 4, 2026, at 7:38 AM, providing detailed, step-by-step instructions to help you restore access to the platform. However, we did not receive any further response from you, and there is no indication that the troubleshooting steps we provided were completed. Unfortunately, without your feedback, our team was unable to determine whether the issue had been resolved or if additional assistance was needed. We want to emphasize that our support team responded to your request and provided guidance on the same day as your purchase. We remain fully available to help you access the service you paid for. If you're still experiencing difficulties, please follow the instructions previously sent to you or reply to our support email at [email protected] with a screenshot of the issue so we can investigate further. We take customer satisfaction seriously and genuinely want to help you resolve this situation. Warm regards, Jessica Miller Equipo EDUCLY ✨

Reply from Educly AI AppOct 13, 2026

Hola, Lamentamos que su experiencia no haya cumplido con sus expectativas, pero consideramos importante aclarar algunos puntos que su comentario omite. En Educly no realizamos cargos aleatorios ni añadimos productos automáticamente después de una compra. Los productos adicionales son opcionales y requieren la aceptación del cliente antes de procesar el pago. Por ello, recomendamos revisar cuidadosamente las condiciones y los productos seleccionados durante el proceso de compra. Nuestro equipo de soporte atendió su solicitud, le explicó las opciones disponibles e incluso le ofreció alternativas para encontrar una solución satisfactoria. También queremos aclarar que el reembolso del 60% fue una propuesta de solución, no una obligación ni una condición impuesta. Usted tenía plena libertad de aceptarla o rechazarla, pero rechazar una oferta no implica automáticamente tener derecho a un reembolso completo. Lamentamos que las alternativas ofrecidas no hayan sido de su agrado. Sin embargo, consideramos importante distinguir entre una compra no deseada y un cargo realizado sin autorización, ya que no son necesariamente lo mismo. Nuestro equipo sigue a su disposición para revisar cualquier duda pendiente. Con cariño, Equipo Educly

Reply from Educly AI AppOct 13, 2026

Hello, We're sorry to hear about your experience, but we believe a few important details need to be clarified. Our support team requested the necessary information to locate your purchase and verify your account. Unfortunately, we have not received the requested details from your side. While we are always happy to help, identifying a transaction without the necessary information is simply not possible. Our team cannot investigate a purchase based on incomplete details, regardless of how much we would like to assist. We kindly encourage you to provide the information previously requested by contacting [email protected] so we can properly investigate your case. Rest assured, our team remains available and willing to help. We simply need your cooperation to move forward. Kind regards, Educly Team

Reply from Educly AI AppOct 13, 2026

Hello, We’re sorry to hear that you’re dissatisfied, although we would like to clarify a few important facts. Educly’s subscription terms, including the monthly renewal and recurring charges, are clearly presented before completing a purchase. We strongly encourage all customers to read the conditions they agree to before subscribing. Regarding your refund request, our support team already explained by email that the refund eligibility period had expired. Despite this, we still offered you a 60% refund as a gesture of goodwill, even though we were under no obligation to do so under our refund policy. Unfortunately, declining an exceptional offer does not change the original terms of the subscription or extend the refund deadline. We understand that you would have preferred a full refund, but dissatisfaction with previously disclosed conditions does not necessarily mean those conditions were unclear. Our support team remains available should you wish to reconsider the solution already offered. Kind regards, Educly Team