Reply from Educly AI AppOct 22, 2026
Thank you for sharing your experience. We're sorry to hear that your subscription renewal caused frustration.
We would like to clarify that EDUCLY is committed to transparency in its billing practices. Information regarding subscription fees and automatic renewals is provided during checkout, in our Terms and Conditions, and in the communications sent after purchase.
We understand that it's easy to forget about an active subscription. However, renewal conditions are disclosed in advance, and subscriptions remain active until canceled. Access to the platform is provided throughout the paid period, regardless of how frequently the service is used.
After reviewing the support conversation associated with your email address, we confirmed that our team offered you an additional 6 months of access at no extra cost as a gesture of goodwill.
Regarding your concerns about receiving no value from the platform, we also reviewed your support history and found no previous requests reporting difficulties accessing your account. Unfortunately, without being informed of any access issues, our support team did not have the opportunity to investigate or resolve them earlier.
Nevertheless, we have activated your complimentary 6-month access bonus and resent your login link to your registered email address, ensuring you have the opportunity to benefit from the educational content available on EDUCLY without any additional charges for this extended access.
We understand your disappointment regarding the refund request and appreciate the opportunity to clarify the situation. Our subscription terms are available at https://educly.app/termos-assinatura.
If you experience any difficulties accessing the platform, our team remains available at [email protected] to assist you.
Best regards,
EDUCLY Team
