eFaxReviews of efax.com

IT & Communication

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4.5

Excellent

Based on 2,345 reviews

eFax4.5

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Folks Told: 2026

eFax reviews

2,345 approved reviews, newest moderated first

Evren A.
Apr 4, 2022
Informative and helpful response
For my cancellation request, I was provided detailed information on the benefits of the service and was asked if there was anything I needed. When I confirmed, it was handled promptly again with information on how it would be executed.
Reply from eFaxApr 4, 2022
We are sorry to see you go, Evren, but are glad to hear about your service experience! Thank you for taking the time to leave us such a wonderful review, and if you need any further assistance or information please do not hesitate to reach out to us at [email protected] and we will be happy to help! Stay safe and healthy eFax Support Team
LilianCamargo
Apr 4, 2022
It´s a very good service.
It´s a very good service.
Reply from eFaxApr 4, 2022
We are glad to hear you are enjoying the service, Lilian! If you need any additional assistance please do not hesitate to reach out to us at [email protected] ! Stay safe and healthy eFax Support Team
Butch D.
Apr 2, 2022
Did a trial with your service
Did a trial with your service. Just verified that trial fax was received. I had to cancel due to unsure business use. I will reconsider once busine use picks up.
Reply from eFaxApr 3, 2022
Thank you for the 5-star review Butch. We are happy to hear that the service satisfied you. We would be happy to welcome you back when you are ready. If you have any questions, please message us at [email protected]. Stay safe eFax Support Team
N R.
Apr 1, 2022
Non transparent pricing
I signed up for their free trial. They only clearly indicated the initial upfront fee, but did not indicate upon signup what the overage fee price would be. Surprise large bill for a "free" trial. Would not recommend to anyone. Their competitors don't have such a system so definitely use them instead.
Reply from eFaxApr 1, 2022
Hello N R. This is not the experience that we wish you to have. As stated from our sign-up promotions and the welcome letter received upon creating your account, our trial plans will have a limited allocated pages during the current trial cycle, and exceeding them will have a minimum of $0.10 per page over usage fees. If you require further assistance or price information for higher-tier plans, please feel free to message us at [email protected] with your account details and we would be happy to assist! Stay safe and healthy eFax Support Team
Abigail P.
Mar 31, 2022
Excellent Customer Service
Excellent Customer Service! Thank you Mr. Joke for taking your time to help. me
Reply from eFaxMar 31, 2022
Thank you for the wonderful review Abigail. Your feedback is always appreciated. Your comments will be passed along to Joke. If you have any further questions or concerns, please message us at [email protected]. Stay safe and healthy eFax Support Team
Thu H.
Mar 30, 2022
Marie patiently walked me through the…
Marie patiently walked me through the software and guided me to send a test fax. Since the document was rather large, it took times. She asked whether she could put me on hold while waiting for the progress and offer to call me back should the call get disconnected. She also reminded me to change the password and guide me to add new email addresses. The whole experience is the best customer services I receive in years and all because of Marie. Thanks for going well above and beyond.
Reply from eFaxMar 30, 2022
We appreciate you taking the time to leave such a fantastic review for us, Thu, and will be sure to pass along your glowing words to Marie! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Dominique
Mar 28, 2022
Used this service prior to…
Used this service prior to work-provided fax Very convenient. Process to cancel online requires a digital chat with a representative (my representative's user name was Joke 1 [no joke]). Very supportive and offered a lower fee to keep me on but I no longer need the service- canceled without any issues. Faxes sent were received within minutes while I used the service and confirmation was sent to my email. Super convenient.
Reply from eFaxMar 28, 2022
Thank you Dominique2 for taking the time to send us such a wonderful review on our service. We are sorry that you canceled the account but we are very pleased to hear that our live chat support was able to assist you, we will ensure to forward your feedback to Joke. Should you need any assistance or thinking of reactivating the account in the future please do not hesitate to reach out to us at [email protected] and we would be happy to assist. Many Thanks, Stay safe and healthy, eFax Support Team
Dominique G.
Mar 26, 2022
Damsel in distress
I’m a medical professional and I use this service to send scripts. I noticed that the faxes weren’t going through. Eveldina was able to fix the issue within an hour so that I could do my job. It may seem like nothing, but the ability to fax from my phone is a very helpful part of my career. Thanks for everything.
Reply from eFaxMar 27, 2022
Hello Dominique, and thank you for the positive review. We are happy to hear that not only is the service so helpful, but that Eveldina was able to provide you with the support you needed. Your comments will be passed along . If you should have any further questions or concerns, please message us at [email protected]. Life is what you make it. Make yours the best possible. eFax Support Team

eFaxReviews of efax.com

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Excellent Customer Service

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About eFax

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Informative and helpful response

It´s a very good service.

Did a trial with your service

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Excellent Customer Service

Marie patiently walked me through the…

Used this service prior to…

Damsel in distress