eFaxReviews of efax.com

Reply from eFaxJul 13, 2020

Hello Frank, Wonderful to read your review and we are delighted you were pleased with the service and helpful support provided by Lyra. we will be sure to pass along your kind feedback to her. Please let us know if you have any additional questions and should your faxing needs change, we would love to have you back any time. You can reach out to our Social Team at [email protected] and they will be happy to help. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 10, 2020

Hello Laurel, Thank you so very much for sharing your feedback and for providing a 5 star rating. We are elated to know that Russ had the pleasure of taking your call and was able to help minimize some of the initial frustration caused to you and was able to both assist you and resolve the matter related to the proper functional installation of eFax Messenger on your computer. He will be so pleased to know that his assistance was very much appreciated on your end. Your feedback to us is much appreciated and we will be looking into the matter to further address what the previous Representatives had done or not done to assist you in order to prevent this in the future. In regards to forwarding and re-sending faxes online, can you try logging into our Canadian website portal at https://portal.efax.ca/myaccount/login to see if you are able to do so from there? The sites are very much the same. Please message the Social Team at [email protected] should you have any additional questions or require further assistance as they will be delighted to help further. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 10, 2020

Hello Xuelian Wang, Thank you for such a fantastic review and we are thrilled to receive such glowing feedback regarding your recent chat interaction with Rowena. We will be sure to let her know how happy you were with the support she provided. Should you have any additional questions or require further assistance , please let us know or message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 9, 2020

Hello Jennifer, We truly appreciate you taking a moment to send such a wonderful review in regards to your chat experience with Rowena today. We are so pleased to read that she took care of your so quickly and provided you such great customer care. If you have any additional questions or require further support, please let us know or message our Social Team directly at [email protected] any time. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 17, 2020

Hello Molly, We so very much appreciate the stellar review and glowing feedback for Dee in regards to your recent interaction with her. We very much appreciate you sharing your experience and are so pleased that she was able to resolve your sending issue. Should you have any additional questions or require further assistance , please let us know or message the Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 9, 2020

Hello Greg, Thanks so much for your wonderful review and glowing feedback for Dee, We very much appreciate you sharing this with us and are so pleased that she was able to resolve your sending issue on the Mobile app. Should you have any additional questions or require further assistance , please let us know or message our Social Team any time at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

Reply from eFaxJul 7, 2020

Hello Amanda, Thanks so very much for the absolutely stellar review and feedback regarding your customer experience with Dee yesterday. We are so pleased to read that she was able to resolve all of your billing concerns that were not properly addressed from back in June. We will be sure to relay your wonderful feedback to her as this will certainly make her day. Please let us know if there is anything further we can assist you with and should your faxing needs change, we would love to have you back. You can reach out to our Social Team directly at [email protected] any time. Many Thanks. Stay safe and healthy. eFax Support Team

Reply from eFaxJul 7, 2020

Hello Heather, What an absolutely fantastic review and we will be sure to share the feedback with Lucena. We are delighted in reading that she provided you with such great Client Support. Should you have any further questions, we are always here to help. You can message our Social Team directly as well at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team