Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Luz
El servicio que ofrece efax es de calidad, la empresa se ha dado de baja puesto que no hacíamos el uso que en principio necesitabamos, pero de los servidores de fax son los de más calidad que hemos conocido
Reply from eFaxJun 26, 2020
Hola Luz Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle. Muchas gracias de nuevo eFax
NA S.
Spoke to Carmen who was very helpful,courteous and efficient. Keep up the good work. Excellent service.
Reply from eFaxJun 26, 2020
Hi NA Smith Thanks a million for your feedback and taking the time out of you day to leave us a wonderful review, we really appreciate it and we also know Carmen will be over the moon to hear about your kind words too. Should you have any additional questions or require us in the future, please let us know or message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Lena A.
I was talking to Lia D. She was calm, polite and most helful.
Reply from eFaxJun 25, 2020
Hello Lena, Thank you for such a fantastic review and we are thrilled to receive such glowing feedback regarding your recent interaction with Lia. We will be sure to let her know how happy you were with the support she provided. Should you have any additional questions or require us in the future, please let us know or message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Brigitte G.
Thanks from Canada...Wendy who answered my call was courteous and great. You have a gem of an employee.
Reply from eFaxJun 24, 2020
Hello Brigitte, We are absolutely delighted to read your fantastic feedback in regards to the Customer Support provided by Wendy. We will be sure to share your kind words of praise with her. We truly appreciate you taking the time to send us your thoughts and for the stellar 5 star review. Please let us know if there is anything further we can assist you with at this time as we are always here to help. You can also message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Celebrity Access, I.
Dee was terrific. I spoke to one of your CS reps before her on the phone Mason, and he would NOT help me and get me a lower fee. Its amazing that DEE could, which means Mason could have too, but he was either too lazy or misinformed. Either not good!
Reply from eFaxJun 24, 2020
Hello Celebrity Access Inc., What a truly phenomenal review and we are absolutely delighted to receive your feedback in regards the positive experience you had with Dee and we will be sure to look into what occurred previously. We want to make sure that all your experiences with us are positive ones. Should you have any further questions or require any additional support, please let us know or reach out to our Social Team directly at [email protected] as they will be happy offer any help you may require. Many Thanks. Stay safe and healthy, eFax Support Team
G B.
eFax has been wonderful for my business. It is convenient, requires no hardware, and is extremely reliable. I particularly appreciated being able to access all my incoming and outgoing faxes through the archives instead of having to maintain paper copies. My experience with their customer services representatives (most recently Rowena), has been positive. I receive immediate assistance whether I call in or use the Chat feature on their website.
Reply from eFaxJun 24, 2020
Hello G Bruce, What a truly phenomenal review of the eFax service and we are absolutely delighted to receive your feedback in regards the positive experience you had with Rowena and that you have been receiving consistent positive support by all representatives you have worked with. This is truly great feedback for us. Should you have any further questions or require additional support, we are always here to help. You can also message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
rick C.
Efficient well supported service. Nice people in the call centre.
Reply from eFaxJun 22, 2020
Hello Rick, Thanks so much for the excellent feedback and we are delighted to read that you found the service to be so well supported. We truly appreciate the 5 star rating as well. Please feel free to message us any time or contact our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Abdullah Z.
I'm really disappointed with eFax customer support, this is day 1 in my trial and I'm super disappointed and frustrated, so the first live chat with their support and I have noticed how he was just rushing to close the ticket without really understanding the issue. My issue was in receiving faxes not sending, it took me 4 times to say that because he wasn't focused on the chat, hence the long waiting time between each reply. I told him I used my HP printer to send my efax number a fax and it didn't get delivered, I used the same printer to send a fax to someone's else number and it worked, he instantly pushed me to contact HP support without really understanding the issue. After some back and forth, I asked him to try to send a test fax himself to investigate the problem, he did it and it didn't work as well, at the end, he escalated the ticket to the higher tier support. To keep things fair, at the end he tried to help me. the second ticket, I had simple question, if I would need to pay anything extra just to have another efax number, it's a yes or no question. Same experience but this time he didn't even tend to let me explain and he closed the ticket, unfortunately, trustpilot doesn't allow links for screenshots I took to validate this claim. He thought I'm asking about how to add another number, he didn't let me rephrase it to him when I noticed that he didn't understand my question and he just ended the chat. I'm done at this point with efax, I'm moving to another service, just mentioning this here because no marketing will ever work if you don't have a good support post-purchase. Thanks,
Reply from eFaxJun 22, 2020
Hello Abdullah, This is certainly not the impression or the experience we wanted you to have with us. I have reviewed the chat logs and would very much like to assist you in resolving the difficulties you experienced when dealing with our online chat representatives as well your dissatisfaction. With the eFax service you cannot receive inbound faxes directly to your HP printer unless you are simply wanting to print out the fax afterwards. All inbound faxes are received and delivered to the secure website message center, all registered emails on the account and our mobile App for iOS and Android devices should you wish to download that on your device. We also provide an added security enhancement feature that you can enable free of charge that allows users to be alerted via email of all new incoming faxes, but they must be accessed online only for optimal security. This is something that cannot be provided by traditional faxing machines. We offer a risk free 14 day free trial of the service and you may add additional fax number to your account at any time for an added monthly or annual cost fee. Annual plans offer a 2 month cost savings to you. If you would please contact our Social Support Team at [email protected] we would really like to discuss what transpired and see if there is anything we can do on our end, to gain you back as a valued customer and ensure your full satisfaction with the actions we have taken. Many Thanks. Stay safe and healthy, eFax Support Team
