Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Jen
Super friendly and fast!
Reply from eFaxFeb 26, 2020
Hi Jen Super happy added to the list now too, thank you so much for your kind words and taking the time to leave us your review - it's greatly appreciated. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks eFax Support Team
Yan
Russ our rep was very knowledgeable, he had a lot of patience. He was able to help us to resolve all issues..thank you
Reply from eFaxFeb 26, 2020
Hello Yan, Thanks so much for the incredible review and feedback in regards to your call with Russ today as he will be extremely pleased to know his assistance was so appreciated. Should you have any further questions or require additional assistance, please let us know or reach out to our Social Team at socialsupport@efax,com at any time. Many Thanks, eFax Support Team
Antonio V.
eFax is fast and reliable. I think is the best service for faxing.
Reply from eFaxFeb 26, 2020
Hi Antonio Delighted you find us fast, reliable and we are absolutely over the moon that you think we are best service for faxing too. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks eFax Support Team
Shannon G.
Quick and easy. Very helpful.
Reply from eFaxFeb 25, 2020
Hello Shannon, We are so pleased to know that Lyra was able to assist you today in such a quick and helpful manner through our online chat service. Please let us know if you should wish to reconsider the service at a later time as we would love to have you back. You may reach out to us at any time or message our Social Team directly at [email protected] and they will be delighted to help. Many Thanks, eFax Support Team
C
great service. Craig spiked my call to cs, but Lyra saved the day and the acct. Let Craig know he cost a star in the rating, too.
Reply from eFaxFeb 25, 2020
Hello Candace, Thanks so much for taking the time to send us such an honest review and we are so very thankful that Lyra was able to assist you today and keep you with our service. She will be thrilled to know this. We will review what occurred to ensure that issues like this do not reoccur and should you have any additional questions or require further assistance, please let us know or reach out to our Social Team directly at [email protected] as they will be happy to help. Many Thanks, eFax Support Team
Massimo
Ho provato a cancellare il mio account. Il numero selezionato per l’Italia non sembrava attivo, ma poi sono riuscito a mettermi in contatto con l’incarico ta che mi ha immediatamente aiutato. Grazie per il servizio
Reply from eFaxFeb 26, 2020
Gentile Massimo Grazie mille per la sua recensione! Se dovesse aver bisogno di assistenza in futuro non esiti a contattarci , saremo più che felici di aiutarla . Grazie ancora eFax Support Team
Roan B.
I tried the eFax free trial and it was very easy and convenient to use. Even though i had to cancel the service(for now) they were very helpful. I used the online Chat service and was connected with Cherry who was very polite and efficient. Thanks eFax, i will certainly be back.
Reply from eFaxFeb 24, 2020
Hello Roan, We are delighted that the trial worked out so well for you and that you found the service so easy and convenient to use. We are thrilled that Cherry was able to assist you via our online chat service in such a polite and helpful manner. We truly hope that you will reconsider the service as we would love to have you back at any time. Please feel free to reach out to our Social Team at [email protected] if you have any further questions. Many Thanks, eFax Support Team
Glenn
I had several questions regarding our companies efax service. We needed to make several changes to our default settings. Russ in the customer support are was very knowledgeable and helpful to me. Russ spent considerable time on the phone making sure I understood all of the changes that needed to be made. Russ was able to make some of the changes as well, making my job easier. Thank you
Reply from eFaxFeb 24, 2020
Hello Glenn, Thanks so very much for the brilliant review and feedback in regards to your recent call. We are so very pleased to know that Russ was on hand to assist you every step of the way and that he provided you the knowledge and support to make things much easier. Russ will be thrilled to read of your kind words of praise for him. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at [email protected] and they will be happy to assist you further. Many Thanks, eFax Support Team
