Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Conway B.
Very informative and helpful
Reply from eFaxApr 20, 2025
Thank you so much for your wonderful feedback Conway and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Павел Е.
Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded. When I finally got in touch directly, I was answered by someone named Mathew B, who was extremely unfriendly and dismissive. He simply told me they wouldn’t refund anything—even knowing I hadn’t used the service, even though I reached out right after the charge. They don’t care. They just keep pointing to the terms and conditions you agreed to when registering. So draw your own conclusions. In my opinion, this entire system is designed intentionally this way. Because reputable companies offer refunds without question—especially when it’s clear the service wasn’t used. Here, all you get is rudeness and excuses. I strongly advise against using them. It’s honestly shocking that a company like this is still allowed to operate.
Reply from eFaxApr 17, 2025
Hello, Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about your experience—it’s clear you’re frustrated, and rightfully so. That’s not the kind of experience we want anyone to have. To help us look into this properly and take any appropriate next steps, we’ll need to verify your account. For security and privacy reasons, we kindly ask that you email us directly from the primary email address associated with your account at: [email protected]. Once we receive that, we can validate your account and assist you further and resolve the issue for you. Please send your account details from your registered email on file and we’ll resolve the issue as quickly and fairly as possible. Thank you for giving us the opportunity to make this right. Many Thanks, eFax Support Team ^MQ
DIANA
Great service. I just wish there was customer service on weekends.
Reply from eFaxApr 16, 2025
Thank you so much for your wonderful feedback Diana and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. You may contact us at any time including on the weekend to: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
yoann
Very bad experience with efax.com it's a scam I sent a total of 3 faxes after subscribing to the free offer. There were 30 pages in all (so less than 200). They charged me 12 dollar... lol I tried to send them an e-mail, but only automatic replies. I tried to use the chat: a countdown makes you think you're 3rd or 2nd on the waiting list when it's your turn, and a message shows that no agent is available (oh... what a surprise). I want a refund of the 12 euros and at least to be able to cancel the offer before the next debit. Guess what? I can't access their “account details” page on both "old and new version of their website. Everything on their site works except this page. I'm going to block my credit card in any case, and you won't be able to debit a single cent more from my account. Customer ID: 54827124
Reply from eFaxApr 10, 2025
Hello Yoann, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ
Mayra-Beatriz G.
Lots of improvements, but still have a long way to go. Keep up the good work. TWO thumbs up!
Reply from eFaxApr 9, 2025
Thank you so much for your wonderful feedback Mayra-Beatriz and 5 star review. We appreciate you for sharing your experience here and we are very glad to hear that we are doing great and have lots of improvements on our service. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Julie C.
Elizabeth V was very helpful!
Reply from eFaxApr 2, 2025
Thank you Julie for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ
Maria A.
The first fax was not sent. Then I want to cancel, follow the steps but is still active. Then in the contact page explain what happens and get an automatized answer that don't help. Then email them and they answer I have to contact via the web chat. Then, want to contact them via the web chat they have, and it doesn't work, it says my number doesn't exist. Then email them and it keeps saying contact via the web chat. And on and on... I couldn't cancel my account
Reply from eFaxApr 2, 2025
Hello Maria, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ
Ashish kumar C.
Had a good customer service experience
Reply from eFaxMar 30, 2025
Thank you so much for your wonderful feedback Ashish and 5 star review. We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
