Reply from eFaxOct 10, 2018
Hi Shiv M
Thanks for your review and very sorry to hear you feel this way about our service, its not great to hear, but we would be very interested in your feedback and would like to investigate your account to help us better understand your individual experience.
Please do note, regarding charges - only accounts that are active (and on a subscription service) will be billed, if you've signed up to our eFax 30 day free trial and not cancelled (or forgot), this might explain why you were charged and why you saw continuous payments of $15 being debited from your card, we do explain on signup what charges will apply after the first month and that you can cancel anytime also. Regarding deactivation of service, this can be done by contacting us via email or phone.
We have sent you a private message requesting you to provide us with your eFax number or customer id so that we can look into this further and help explain your comments raised and should there be anything unanswered or needing to be resolved, we can look to assist you further. Please do look to send this information and we will be back in contact.
Many thanks
eFax Support Team
Update 14/9/2018 @ 6.05pm - Hi Shiv M, just following up, we reached out to you 15 days ago to see could we assist and talk more about your account and review to see could we assist but have not heard back from you to date. We are more than happy to investigate and look into any issues you might have and help answer any unanswered questions you might have. If you would like this, please do let us know your fax number or customer id (privately) and we can look into this further for you. Many thanks, eFax Support Team
Update: 28/9/2018 - Hi Shiv M, we unfortunately still have not heard back from you publicly here or privatley. You have mentioned about billing issues which we have offered to review and should there be any wrong, we will ensure to make it right. In order to that we do need to know some account information to locate your account. Should you wish for us to assist you further please do let us know. Many thanks, eFax Support Team.
Update: 10/10/2018 - Hi Shiv M, thanks for providing us your customer id and email to help us locate your account and glad we could look into this matter and resolve it for you. Should you wish for us to assist you further please do let us know.
Many thanks,
eFax Support Team.
