Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
emmanuel B.
aucun problèmes, fonctionne très bien, envois rapides
Reply from eFaxAug 21, 2018
Bonjour Emmanuel Bâcle Merci beaucoup pour votre avis et votre score. Nous apprécions vraiment cela. Si nous pouvons vous aider, n'hésitez pas à nous en informer et nous serons ravis de vous aider. Merci beaucoup eFax Support Team
John B.
Excellent Contact Option. Highly recommend it. Customer service very responsive. Thank you today Madalina
Reply from eFaxAug 16, 2018
Hi John, Thanks for your review and your feedback about our customer service team and advisor Madalina. We will make sure we pass on your comments back to her! Don't hesitate to get in touch with us again should have any questions or need our help. Many Thanks eFax Support Team
Yee Wee C.
I emailed to ask to cancel my eFax account and got a respond 1 day later asking me to go to a '/cancel webpage' from 6am to 6pm Pacific time. The webpage only went into their main page. I called the Singapore number at 7.45am and 8.05am Pacific time and the respond was it was out of working hours.
Reply from eFaxAug 17, 2018
Dear Yee Wee, Thanks for taking our call. Your request has now been fully resolved. Apologies for the cancel link provided, this was sent to you in error and feedback already provided to the advisor in question from a training and quality point of view. Let us know if you have any further questions. Happy to assist. eFax Support Team
Marina
Elena was professional , informative and concise. My query was answered clearly & directly without any fuss !
Reply from eFaxAug 18, 2018
Hi Marina, Thats fantastic to hear and so happy to read your comments about Elena, we will be sure let her know and pass on your kind words. Many thanks for your review and if you need anything in the future feel free to let Elena or our customer support team know. Have a great weekend eFax Support Team
Shira
Elena did a great job at changing my account details and helping with my enquiry with no problem - fast and quick.
Reply from eFaxAug 15, 2018
Hi Shira, Thanks for your review and nice comments about Elena from customer support. Don't hesitate to get in touch with us again if you need further assistance. Many Thanks eFax Support Team
Gregor
Awful. Incredibly difficult to cancel your subscription. Even when you cancel, they still charge you. Do not trust.
Reply from eFaxOct 1, 2018
Hi Gregor, Thanks for your review, sorry to hear of your experience. We've sent you a private message asking for your customer id or fax number so we can look into this matter further for you. If you could reply to that message as soon as possible we'll investigate this and have someone reach out to you. Many thanks eFax Support Team Update 18/8/2018 @ 3.57pm - Hi Gregor, We are still waiting to hear back from you so we can investigate this further. Please respond so we can assist you further on this matter. Many thanks, eFax Support Team Update: 23/8/2018 - Hi Gregor, Just following up as we had not heard back from you directly. If you could let us know your fax number or customer id via the private message we sent you we will investigate your charges you mention. Note - If an account is closed there will be.no charges, so if there was, there must be an error which we'd like to look into for you and if any charges debited wrongly - we will of course refund. Many Thanks, eFax Support Team Update: 1/10/2018 - Hi Gregor, We wanted to reach out again as you had mentioned there was charges after you've cancelled that we would like to investigate for you. The only way for this to occur would be if the account or another was still open. If either are the case, then would like the opportunity to correct this and refund, we would need some account information however to locate your account to assist you further, if you wish for us to look into this we would ask you kindly to provide this info. Many thanks, eFax Social Support Team
Michael B.
Paula F. was very friendly, fast and circumspect in her support to my requests. Many Thanks!
Reply from eFaxAug 14, 2018
Dear Michael, Thank you very much for your review. I will pass on your comments to Paula of who is working in our customer service team. Please do get back to us in case you need help again. Happy to assist. Many thanks eFax Support Team
Sonia
Was served by Madeleine, has so many issues that need attention, she was extremely, well versed and professional above all patient until all the issues were resolved one by one. Excellent customer service will recommend Efax to all business.
Reply from eFaxAug 14, 2018
Hi Sonia, Thanks for leaving us your review. Very nice to hear that Madalina provided an excellent service. We will make sure to pass on your feedback to her. Don't hesitate to get in touch with us in the future if you need our support again. Many thanks eFax Support Team
