eFaxReviews of efax.com

IT & Communication

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4.5

Excellent

Based on 2,345 reviews

eFax4.5

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Folks Told: 2026

eFax reviews

2,345 approved reviews, newest moderated first

Nicholas
Oct 22, 2024
helpful phone people
helpful phone people. website is iffy at best
Reply from eFaxOct 23, 2024
Hello Nicholas, Many thanks for the feedback regarding our wonderful CS agents. We continuously work to improve our website functionality and appreciate hearing from our valued clients like yourself. Should you wish to provide us with additional feedback, please feel free to message us at [email protected]. Please note, with the eFax service, you may also send and receive faxes using our mobile app for iOS and Android as well as from email. Sincerely, eFax Support Team
David H.
Oct 22, 2024
Excellent and very responsive technical support service
The technician took care to understand what difficulties I was having and provided excellent support in helping me resolve them.
Reply from eFaxOct 23, 2024
Hello David, Thanks so much for the wonderful feedback and review in regard to your recent interaction with Marijana. We will be sure to share your kind words with her. Please let us know if you require any additional support as you can message us anytime at [email protected]. Many Thanks, eFax Support Team
Raphael
Oct 22, 2024
Customer service efficiency
Customer service efficiency - prompt & very pro Elizabeth V
Reply from eFaxOct 23, 2024
Thank you so much Raphael for the kind words and terrific review for Elizabeth. We greatly appreciate your taking the time to share your feedback with us. Please feel free to message our team anytime at [email protected] should you have any additional questions or concerns. Many Thanks, eFax Support Team
LAKEISHA
Oct 22, 2024
The best customer service
When I attempted to cancel online I was unsuccessful, even after multiple attempts. I was frustrated and I thought that I was going to have to fight someone to cancel the service for me. However, today I called the helpline and Ms. Mercer was very pleasant and provided me with the best customer service. If I need eFax service again in the future I will return just because of my experience with Ms. Mercer.
Reply from eFaxOct 23, 2024
Thank you so much Lakeisha for taking time out of your day to send us such wonderful feedback and a top-notch review regarding your interaction with Mercer. We are sorry to see you go but should you ever wish to resume service, please let us know at [email protected] as we would love to have you back. Many Thanks, eFax Support Team
Elizabeth S.
Oct 18, 2024
Simona was WONDERFUL
Simona was WONDERFUL! She was able to answer my two questions and resolve my problem with sending faxes. Not just a resolution to my problems but she provided my with 3 possibilities for resolution and stood by to confirm I was able to access them. I really appreciate such clear, calm, and supportive intervention. Thank you,
Reply from eFaxOct 23, 2024
WOW! What a fabulous review Elizabeth. THank you so much for sharing your feedback with us regarding your interaction with Simona. We are thrilled she was so on point and was able to answer all of your questions and provide such a concise resolution for you. Feel free to reach out to our Team anytime at [email protected] should you have any additional questions or concerns as we are always here to help. Many Thanks, eFax Support Team
Roxanne Van B.
Oct 16, 2024
Evadina in the SKY
Evadina (hope her name was spelled right), was so nice, that I forgot all about my frustration trying to get all set up with the eFax. I just couldn’t get it. I studdered, and felt like an Ignoramus. But she was quick to smooth me out. She told me no worries Roxy, it’s ok, it’s ok. I’m telling you; she was so nice, like sweet-butter! Life can hit you hard, yes and even right in the middle a normally easy office thing. But talking to Evadina today: changed the atmosphere, from a dark cloud to a silver cloud. I’ll think of that every single time I use my new eFax. Roxy
Reply from eFaxOct 16, 2024
Hello Roxy, Thank you so much for the wonderful feedback regarding your recent interaction with Evadina. We are very happy to hear that Evadina was nice and very helpful in assisting you with your account needs. We will be sure to share your kind feedback with Evadina. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
teodorradonov
Oct 14, 2024
Elizabeth V was very proactive and…
Elizabeth V was very proactive and immediately reacted to my request. It's a pleasure to deal with people like that. Highly recommened!
Reply from eFaxOct 16, 2024
Hello Teodorradonov, Thank you so much for the wonderful feedback regarding your recent interaction with Elizabeth. We are very happy to hear that Elizabeth was very proactive and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Elizabeth. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Donna N.
Oct 13, 2024
Called to cancel service due to lack of…
Called to cancel service due to lack of usage at this time. Spoke with Moe. He was very pleasant, offered other options to get better pricing if needed to continue. even though not needed a this time, will definitely use in the future and recommend services to all others I know. Thank you Moe for bring the best customer service experience!
Reply from eFaxOct 16, 2024
Hello Donna, Thank you so much for the wonderful feedback regarding your recent interaction with Moe. We are very happy to hear that Moe was very pleasant and very proactive and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Moe. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team

eFaxReviews of efax.com

Rating breakdown

What customers rate

About eFax

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eFaxReviews of efax.com

Rating breakdown

What customers rate

eFax reviews

helpful phone people

Excellent and very responsive technical support service

Customer service efficiency

The best customer service

Simona was WONDERFUL

Evadina in the SKY

Elizabeth V was very proactive and…

Called to cancel service due to lack of…

About eFax

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFax reviews

helpful phone people

Excellent and very responsive technical support service

Customer service efficiency

The best customer service

Simona was WONDERFUL

Evadina in the SKY

Elizabeth V was very proactive and…

Called to cancel service due to lack of…