Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Jaqueline
Great customer service, Caring personal
Reply from eFaxOct 16, 2024
Hello Jaqueline, Thank you so much Jaqueline for taking time out of your day to share your fantastic feedback with us. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Marv
Minh was great help and very respectful on our call!
Reply from eFaxOct 9, 2024
Hello Marv, Thank you so much for the wonderful feedback regarding your recent interaction with Minh. We are very happy to hear that Minh was very helpful and respectful in assisting you with your account needs and thank you so much for the feedback. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
michael
the company has discontinued live person customer support...good luck emailing them..you might hear something in a week...avoid this company...they are too difficult to work with Unbelievable: I put up a negative review and the company responded within 8 hours, but trying to get my account cancelled has dragged on for several weeks...this is a really poorly run operation that should worry more about customer satisfaction than company reputation
Reply from eFaxOct 7, 2024
Hello Michael, This is not the impression we wish for you to have. 24/7 phone support is available for our eFax clients in addition to chat and email support. Kindly message us at [email protected] with your eFax number or account details so we resolve this matter for you. Many Thanks, eFax Support Team
F.Z. S.
Hello, I am a First time user on a trial period and needed some clarifications about the get-started instructions. The first happy surprise was not only that I was able to get an actual person on the phone outside of standard business hours. but also that the very kind and friendly agent, Kelley, was super knowledgeable, patient and detailed in her explanation of the entire process. Which made feel like a pro. based on my professional experience, Kelley was able to provide me with a perfectly excellent customer service experience and absolutely deserves a promotion and raise. I do want to thank your company for providing efficient high quality standards customer service support to your customers. Best, Fatima Z Sbai
Reply from eFaxOct 9, 2024
Hello Fatima, Thank you so much for the wonderful feedback regarding your recent interaction with Kelley. We are very happy to hear that Kelley was very helpful, very kind and friendly and also was able to provide you with an excellent and great service. please don't hesitate to message us at [email protected] should you require any additional support. Many Thanks, eFax Support Team
paralega
Elizabeth V was so helpful and wonderful to work with on our tech issue, she is amazing.
Reply from eFaxOct 3, 2024
Thank you paralega, for the wonderful review and feedback as they relate to your interaction with Elizabeth today. We will be sure to share these kind words of praise with her. Please feel free to message our team anytime at [email protected] should the need arise. Many Thanks, eFax Support Team
Cherri D.
I had to cancel my service because I was deployed for a storm indefinitely and the customer service rep was so thoughtful and concerned that I was safe! I greatly appreciated that. Thank you for providing great service and concern during a trying time.
Reply from eFaxOct 3, 2024
Hello Cherri, Thank you so much for the wonderful feedback regarding your recent interaction with our customer service. We are very happy to hear that our customer service were very helpful and provided a great service. At the same time We are sorry to see you go at this time but should you ever need our services in the future, please don't hesitate to message us at [email protected] as we would love to assist you again. Many Thanks, eFax Support Team
Karla D S.
Saul did a fantastic job helping me to send over my EIN application. Thank you for all of your help. Frustration aborted.😀
Reply from eFaxOct 2, 2024
Hello Karla, Thank you so much for the wonderful feedback regarding your recent interaction with Saul. We are very happy to hear that Saul was very helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Saul G.
EXTREMELY HELPFULL WITH RESETTING MY NEW PASSWORD AND EMAIL ADDRESS. GREAT KNOWLEDGE WITH THE SYSTEM, AND WALKED ME THRU ON THE FULL PROCESS. COULD NOT BE HAPPIED. THANK YOU E-FAX
Reply from eFaxOct 2, 2024
Hello Saul, Thank you so much for the wonderful feedback regarding your recent interaction with our customer service. We are very happy to hear that our customer service were very helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
