eFaxReviews of efax.com

IT & Communication

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4.5

Excellent

Based on 2,345 reviews

eFax4.5

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Folks Told: 2026

eFax reviews

2,345 approved reviews, newest moderated first

Michael R.
Mar 18, 2024
Since 2006 I have used this service and…
Since 2006 I have used this service and found it to be excellent and very good customer service. It performed exactly as I had intended. My only reason for terminating is that at 75 I feel that I want to retire from any and all work and want to travel. Otherwise I would have continued.
Reply from eFaxMar 19, 2024
Thank you so much Michael for your long-standing patronage with eFax and your kind and generous feedback. We are sorry to see you go but wish you a truly wonderful retirement. Please let us know if you ever require our services in the future, as we are always here to help. You can message our Social Team directly at [email protected]. Many Thanks, eFax Support Team
Sandra S.
Mar 18, 2024
I was unable to log back into my account - incorrect credit card information
I was unable to log back into my account and called to update the credit card information. Marianna made it quick and easy to handle. Enjoyable experience. Thank you.
Reply from eFaxMar 19, 2024
Hello Sandra, Many thanks for the wonderful 5-star review and feedback regarding your interaction with Marianna. We are so happy to hear she was able to assist you with your account issues. Should you encounter any further issues or simply have questions, please feel free to message us directly at [email protected]. Many Thanks, eFax support Team
Terry N.
Mar 15, 2024
She has excellent customer care…
She has excellent customer care services. I loved how she was patient with me knowing it was my first time using a fax. She took me through the process with calmness and politeness. She is a gem to keep for every company out there.
Reply from eFaxMar 15, 2024
Thank you Terry for taking the time to leave us such fantastic feedback including the 5-star review. Please free to reach us at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Empowered B.
Mar 15, 2024
Minh is a customer service superstar
I called in to deal with a billing issue and Minh was very professional and efficient in assisting me to resolve the matter.
Reply from eFaxMar 15, 2024
Thank you so much for sharing your kind words and 5-star review regarding the level of service provided to you by Mihn. We will be sure to share your feedback. Should you have any further questions or concerns, please let us know at [email protected]. We are always here to help! Many Thanks, eFax Support Team
Hazel B.
Mar 14, 2024
Simona B was very helpful
Simona B was very helpful, patient and knowledgeable. She patiently waited while I made corrections and she made corrections for me.
Reply from eFaxMar 15, 2024
We greatly appreciate you taking the time to share your feedback Hazel in regards to the helpful support provided by Simona. She will be delighted to hear this. Please don't hesitate to message us at [email protected] if you have any further questions or require additional support. Many Thanks, eFax Support Team
Martina
Mar 14, 2024
Great customer service
Great customer service! Solved a problem quickly and efficiently
Reply from eFaxMar 14, 2024
Thank you Martina for providing us such kind feedback and a stellar review. We greatly appreciate it! Should you require additional assistance, please feel free to message us anytime at [email protected]. Many Thanks, eFax support Team
Kiril K.
Mar 13, 2024
Elizabeth V was great and patient
Elizabeth V was great and patient. She took care of the problem that we had.
Reply from eFaxMar 14, 2024
Thank you so much Kiril for the wonderful feedback and 5-star review. We will be sure to pass your kind words along to Elizabeth. Please let us know if you have any other questions or concerns by messaging us at [email protected]. Many Thanks, eFax Support Team
Heather C.
Mar 13, 2024
Service was quick to respond
Service was quick to respond, quick to react and quick to solve!
Reply from eFaxMar 13, 2024
Thank you so much Heather for the fabulous 5 star-review regarding the service provided to you today by Iraia. We will be sure to share your feedback with her. Please let us know if you have any additional questions or require further support by messaging us at [email protected]. We are always here to help! Many thanks, eFax Support Team

eFaxReviews of efax.com

Rating breakdown

What customers rate

About eFax

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eFaxReviews of efax.com

Rating breakdown

What customers rate

eFax reviews

Since 2006 I have used this service and…

I was unable to log back into my account - incorrect credit card information

She has excellent customer care…

Minh is a customer service superstar

Simona B was very helpful

Great customer service

Elizabeth V was great and patient

Service was quick to respond

About eFax

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

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eFax reviews

Since 2006 I have used this service and…

I was unable to log back into my account - incorrect credit card information

She has excellent customer care…

Minh is a customer service superstar

Simona B was very helpful

Great customer service

Elizabeth V was great and patient

Service was quick to respond