Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Maria C.
Rehab was very helpful and has a great communication style.
Reply from eFaxOct 19, 2023
Thank you Maria, for the wonderful comment. We are happy to hear that the service you received was so helpful. If you have any issues or questions please message us at [email protected]. Old ways don't open new doors! eFax Support team
MP
I have been using eFax on and off for a couple of years and I am very happy with the ease of using the website and the awesome customer service.
Reply from eFaxOct 19, 2023
Thank you for the great feedback MP. We appreciate you taking the time to comment. If you have any questions or concerns in the future please message us at [email protected]. Old ways don't open new doors! efax Support Team
Alberto G.
I called to get clarification for a billing charge that was unfamiliar to me. Minh answered my call and provided the details I needed to understand what was going on. Minh was also great in helping me update my account and was mindful of communicating the amount of time it would take to complete the update. Minh truly made me feel like I was well taken care of. Thank you.
Reply from eFaxOct 19, 2023
Hello Alberto. Thank you for the positive comments. We are happy to hear that Minh was able to resolve your issue. Your feedback is always welcome at [email protected]. Old ways don't open new doors! eFax Support team
PRG
Reference: 60478658 Elizabeth V was great and very helpful about sorting out our issue. The issue has been sorted in a very quick and helpful manner. Greatly appreciated. The PRG Partnership
Reply from eFaxOct 17, 2023
We are glad to hear the issue is resolved, PRG, and appreciate you taking the time to leave such a great review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Cristal
Glenn R. was awesome it was a pleasure speaking with Glenn R. He handled my issue very quickly. Glenn R. was professional courteous polite understanding and very delightful. Glenn R. has great customer service skills and is an asset to efax. Give Glenn R. a raise because he really deserves it! Glenn R. went above and beyond to make sure my issue was resolved immediately. Thank you GlennR. keep up the good work and great attitude! I’m very happy with the outcome Thanks to Glenn R.
Reply from eFaxOct 17, 2023
We are thrilled to hear about your experience, Cristal, and will be sure to pass your kind words along to Glenn! We appreciate you taking the time to leave such a great review, and share your thoughts! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
David G.
Glenn R. was extremely quick, professional and resolved my questions immediately. Thank you, Glenn.
Reply from eFaxOct 11, 2023
We are thrilled to hear about your experience, and appreciate you taking the time to share your thoughts, David! We will be sure to pass along your kind words to Glenn, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Joshua G.
I am being told I have to not asked but told I must get a HIPAA compliant fax system upgrade from them. It only costs $499 that's double what I pay now. "Jenna Montaigue" tells me she will keep communicating with me until I do this. Total upsell and crush sales tactic. I will be looking for another company ASAP. Please beware they are no good. I will decide when and where I will upgrade Efax not by a salesperson who keeps emailing me every day! I hope this helps others become aware of the scam and crush tactics. Anything less than a stop-and-desist with an apology is not a valid reply! The representative used language that is badgering. I will continue to try to connect... I directly quote from her email below: "If I do not hear from you, I will continue to try to connect so that we can ensure that we get you successfully migrated to the proper platform for your faxing needs".
Reply from eFaxOct 5, 2023
Hello Joshua. Please note that Jenna Montaigue is not a support agent representing www.efax.com but from our sister company eFax Corporate. If you require further assistance regarding our service, please feel free to message us at [email protected] and we would be happy to assist. Sincerely, eFax Support Team
Kasie S.
I am writing in reference to reference number 60423895 and/or Minh Nguyen. He was very patient with me, I was very frustrated. I feel like I have been over charged quite a bit however he continuesly assured me that I have not been over charged. However we did not get the issue resolved only because I wanted to go over the invoices he sent me which I have not received one in 8 months of service. That is not his problem though. As far as Minh he was very thorough, patient, very kind even when I was cursing at him. He was lovely.
Reply from eFaxOct 3, 2023
We are glad to hear about your experience with Minh, and will be sure to pass it along! As to the billing issue, if you would like further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to ensure you are receiving statements. Many Thanks, Stay safe and healthy, eFax Support Team
