Martin E.
I was a paid customer for about 13…
I was a paid customer for about 13 years straight. I hardly ever used their service. I simply paid and paid just in case I ever needed it. Finally, I got tired of seeing the charges on my account for something I never used and didn't need. So I wanted to cancel. I did this and then I was charged again. So I contacted them and they said they had no record of me canceling. Then I sent in screenshots. So they forwarded my claim to their refund department. To my amazement, the refund department rejected my claim. I thought this was going to be easy. They ended up wasting my time and keeping my money. They should be embarrassed of themselves. They are pathetic and fought me over a measly 10 Dollars. When I was a customer for 13 years straight and paid every single month for something I never used!
Reply from eFaxApr 19, 2023
Hello Martin, This is certainly not the experience we wish for you to have. unfortunately, I'm unable to locate any eFax account under your name, Please message us your account details at [email protected] and we would be happy to assist. Stay safe, eFax Support Team