Bryan T.
Slow and will Suspend your account after you actually use it to send faxes
I signed up and sent a fax, never got any confirmation, resent it again, still nothing. After several hours I get a confirmation it was sent. Then shortly after I get an email advising the account was suspended due to me using the service. I must send in a credit card statement to reinstate the account. Who suspends an account for doing exactly what the account is there for? I used their chat and spoke to a Chris who closed the account for me.
Reply from eFaxMar 26, 2023
Hello Bryan. Your feedback is appreciated and will be passed on. The transmission of faxes can occasionally take some time (typically 60 seconds per page when scanned in the suggested format of black & white). In response to the growth of credit card fraud on the Internet, we have instituted fraud controls to protect our customers and ourselves. Due to a "unusually" high number of outbound faxes sent (outside the plan selected), fee-based usage charges will incur. Our Finance team will temporarily suspend the service until properly verified. Please message us with any further questions or concerns at [email protected] as we are always here to help. Stay safe eFax Support Team