eFax U.
Billing Discrepancy Corrected
I was billed for a rather large amount for sent faxes and was unaware of the fax transmission time multiplier. I have used eFax for around 2 years now and this was the first time faxing to an institution with such a high fax volume so I've never experienced such a long transmission time. My customer care representative helped with the misunderstanding and credited my account half the expense, which I felt was fair, after all I had agreed to the terms, just missed it because it is in the small print. Anyways, I even ended up finding an upgraded plan at minimal increase in monthly expense to avoid future issues. I called in disgruntled over a billing issue and finished happy and upgrading my service. This was a pleasantly surprising experience.
Reply from eFaxAug 31, 2022
We are thrilled to hear the issue was resolved to your satisfaction, and appreciate you taking the time to leave us such a wonderful review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team