EGOReviews of egopowerplus.com

Ego customer service is the worst customer service I have ever experienced in my lifetime!! I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with “the tool” who can sit around all day with the “tool” and wait for a call back? From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Ughhh

Nobody answers customer support unless your lucky. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. That never happened. 2 weeks of on hold, nobody answers. No way to text/ email them. I wish I never bought EGO product.

Impossible to get thru to customer service. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Zero customer care. Their board of directors should try calling the help line and see what customers deal with. Over one hour waits. 855-346-5656

If I could have given a zero star rating I would have. This company obviously doesn't care about customer support ! I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Really !!! How about answering the phone ! How about hiring some help ! How about giving a poop about the poor customers who made the bad decision to trust your products !

I hardly ever write reviews but feel compelled this time. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. Well the battery stopped working on the lawn mower after less than a year. My lawn is 40'x30', doesn't take long to mow. My attempts at a warranty replacement have been horrendous. My wife just laughs at me even attempting to get a reply on the phone. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. Just got back for a 1 hr walk and was on hold the entire time. Basically no customer service. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS!

Just bought my first(and last) Ego. Battery life for a 1/4 acre lot is awful. Price for another battery (56v/7.5AH) make me think I’m dealing with an oil company. This machine is much heavier than a gas mower. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc. I will admit that it cuts well and the one control height adjustment is handy. After two times cutting, it’s going to be a LONG summer

I purchased the Power+ 765 CFM Blower from Lowe's yesterday; this purchase was my first of EGO products. When I got home, I wanted to try it out on my back patio. Thankfully, the battery came with some charge, so I was able to test out how the tool works. I was very impressed by the power. Years ago, before I was in my profession, I have used professional gas-powered backpack blowers from Stihl and Echo (jobs while in high school and college) and as a homeowner, I previously had a plug-in electric blower. This ECO blower blows away everything I've used before and despite a relatively heavy battery, it was significantly lighter as a whole over those other blowers. I tried out hitting the "Turbo" button on the blower, which adds a boost of extra blowing power to the normal high-power mode but after about 10-15 seconds, it stopped and the battery blinked red. After it was stopped a few seconds, it then showed the battery at half-charge. I'm guessing that it drew more current than the battery could give at that state-of-charge. It continued to work many more minutes at the normal high setting without the "Turbo" button being used. Now for the negative. As I picked up the included battery charger, my thought was that there was absolutely nothing inside; it is extremely light in weight; less weight than expected even as a completely empty plastic box its size. I believe the power cord weighs more than the box it is connected to does.That, in and of itself is not a negative but when I plugged it in, absolutely nothing happened. Neither LED light lit. I then put the battery on the charger and still no activity from either LED. From my interpretation, I think the green light should be blinking when the battery is charging but as mentioned, I've not seen either of the lights on the charger light up. Just to give it the benefit of the doubt, I left the battery connected to the charger overnight and into today. The charge indicator on the battery itself is still showing that the battery is just under half-full. Apparently, the charger arrived "Dead on Arrival". I am told that I should return it for an exchange at Lowe's, which I plan on doing, but I won't have an opportunity for several days. Curiosity makes me wonder if someone forgot to put any circuitry inside the charger but I'd void the warranty if I investigated. Another odd note is I was asking about the price of another battery and was shocked to find out that the price of a second battery of equal capacity is exactly the same price as the tool WITH the included battery!!! Essentially, buy a battery, get a free tool.

Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. They don't stand behind their product ..Never again am buying EGO.