EGOReviews of egopowerplus.com

I've used the mower, string trimmer and blower for quite a while. Customer support has been excellent and any problems we've had have been handled quick, efficient and professionally. The tools are useful and competent. 1/4 acre home and garden.

bought their EGO 560 Blower. After one hour of use I was bragging to everyone about how much I loved it! Put this baby on Turbo and wow does it move a pile of leaves! In the second hour and after charging the battery twice the motor let out a high pitch very short squeal and the motor froze! I can't review the battery as the machine didn't last long enough to rate it. My suspicion is that the electric motor is either poorly designed or their quality control is bad. I have asked my supplier for my money back and they are sending me a shipping label and giving me a credit. If you want one of these you are accepting the risk. I was so happy for the first hour and one half that I was exploring the EGO site looking for more stuff to buy. Had this machine been reliable it might have been the best blower out there. I don't like reading that some people had battery issues but I can't fairly comment on that. I would have love to speak to an EGO engineer about that motor as I know a tiny bit about electric motors. That Turbo feature is really neat. But I suspect the motor simply is too cheaply made to handle it. I notice it is made in China and everyone knows their quality control is not always the best. So either the factory is an issue or the motor is a cheap motor and design. What a disappointment! For the first hour if was so fantastic!!

Battery died after six months they won't replace crap

Terrible response on support line. Wait times are very long to speak to someone. Once a case file is opened, they do not update your case file and close it without any solution.

The company will not honor warranty and has told me their batteries may last only up to one year. I bought a brand new mower and the battery went out within a couple years. These are not cheap. They sent me a replacement that started going bad after 15 months. Random red lights flashing and heating up on its own. After calling for help again (and letting them know this is a fire hazard), they told me they will not help and that the replacement battery isn’t covered under new warranty. Further, they said all their batteries are known to randomly fail within the first year and they don’t know why.

Could not understand their warranty rules--I have what seems to be a new battery with a corresponding manual that states it has a 3 year warranty--It came with the purchase of the reconditioned law mower that stopped working along with the battery which has only one year warranty. It broke down within less than two years of service. I was willing to buy a new lawn mower but expected to get a replacement for the battery as stated in the warranty--they refused-- Was the battery re-conditioned too? If so why send me the manual that states that the battery has 3 year warranty? Very disappointing experience--As for their phone customer service--Ouch!!

I would recommend that you do not purchase any ego products. They have a 5 year warrantee that means nothing. They hire technical support people that are just answering a phone, they have no clue when you have an issue. Not helpfull at all. They barely speak english. I will not get into my issues except to tell you I have a 21inch ego self propelled mower and a 18" chain saw.

Ego Self Propelled lawnmower, the speed control stopped working. Called Ego service and they were helpful so I took my mower to the only "ONE" store in Calgary, the staff were good to me but this is where it all falls apart. After 6 weeks of waiting Ego still has not sent the right part for the mower, tried getting ahold of Ego but to no avail. They are the worst company for customer service, after buying their overpriced tools they turn off the phones. I will never recommend nor buy another tool from Ego.