Average
Based on 677 reviews
Elavon U.S.3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 391 reviews with 5 stars · Clear filters
Jackie N.
My support person (can't recall her name unfortunately) was so patient and helpful and stayed on the line with me and was so pleasant and nice. You just don't find people like this everyday. Being in the hospitality business I understand customer service and she was outstanding.
customer
Quick service from knowledgeable associates
Louise
All my issues were handled with patience and I am all set to go now.
Dar A.
The technical support representative that helped me with my issue was patient, helpful, and very good at explaining the steps needed to be taken on my end. We ran up against multiple dead ends but she was able to find different solutions to try until we finally found the correct resolution that allowed my pinpad to start communicating with my terminal. It was a long call (1.5 hours) but her calm and communicative demeanor prevented it from turning into a slog. Very appreciative of her efforts in resolving my issue.
Alice B.
Hannah helped with a game plan to facilitate processing information regarding a new Elavon terminal. She was so incredibly knowledgeable, polite and just a very nice person to deal and talk to regarding the terminal. Elavon is very fortunate to have her as a team member.
customer
great service and very helpful
Gwen S.
Nora was super helpful, informative, and really went above and beyond to address my concerns. I really appreciated her helpful, professional, and cheerful attitude that led to the best solution for me.
Diane- Baptist Homes S.
My previous experience with Elavon was not great, I as not happy with Elavon, not very helpful, not easy to work with. This time, Walter Mercedes was so very very helpful, not only did he take care of my current issue, He also took care of issues that I have been having since the time I opened the account. Walter went above and beyond to make sure all my issues were taken care of. He handles them himself and did not just give me another number to call. Walter followed up every step of the way to make sure I knew the next step, what was going on, and make sure I was h appy.
