Elavon U.S.Reviews of elavon.com

They appear to be unable to update any contact information even at request in their OWN portal. Then close down a merchant account with no notice at ALL over Christmas, then somehow expect all the documents they need from everyone in the different parts of the business on new years eve, no words for it. Frankly, I don't understand why SagePay work with them and would recommend you seek another merchant account provider.

This is my second review, because Elavon are at it with my business again! It took over a month to release our funds that they "Froze" even this process was terrible with them lying to me daily. They would tell us that the funds had been released and would be in our account that day, this went on for 2 weeks, they were simply lying. Our contact was unhelpful, all of the information was incorrect. So after running smoothly for two weeks Elevon have now Frozen our funds again... this time another £3500, 6 days before Christmas. I dont know why they have frozen the funds because no one has told us. We are moving our business to Worldpay immediately as this is completely unsustainable. Using Elavon as your card processor will result in the following: 1. Frozen funds 2. Great cost in time chasing their customer services 3. Disruption to your business 4. Missing funds 5. The system is confusing and the costs are not transparent, there are many little hidden costs. 6. The customer services department are blatantly dishonest I hope this review has been helpful and I sincerely warn others not to fall victim to this bunch .

TERRIBLE! Totally screwed our customers over by freezing refunds they were owed - and they are meant to be PROTECTING consumers? AWFUL. DO NOT USE THEM.

WHAT A S...T COMAPANY RUBBISH CUSTUMER SERVICES THEY WILL BILL YOU UNTILL YOU DIE . STAY WELL AWAY OR IF YOU WANT TO BE THEIR SLAVE REST OF YOUR LIFE STAY WITH THEM UP TO YOU .I TOOK ME A YEAR TO CLOSE MY ACCOUNT

Be VERY careful using them. As a small business I rely on each amount daily. Elavon will with hold batches for "extra security" checks without telling you or any reason. You dont know when you will get your money. I've just had it for £300 which covers direct debits coming out today - guess not and I will be charged for it - Elavon's response "sorry". They not the ones who will be charged for it. If you have a choice - go with someone else and make sure you find out about "extra security" checks.

The whole system is awful. As a company you have to set up an RMS AND Elavon account, which means twice the work and twice the calls dealing with the inevitable problems. It also includes extra little hidden charges. There are monthly fees, quarterly fees and sliding charge fees per transaction. The costing is not transparent at all. When the account was set up it was done so incorrectly as a sole trader and not limited company which caused issues. Time and time again I attempted to change entity to correct this but calls and emails were lost/ignored or advice I was given was for a solution was incorrect and it was never resolved. So 2 years later I gave up and got a sumup system which is so easy to use, is just 1 company and pays me and emails me a daily account. I also think that the transaction charge fees work out less than the monthly fees alone of Elavon (but this depends on your usage). So on the 5th Sept I called and closed my account. I was told I would not be charged for that month (rental charges) because of the issues I had experienced and due to it being so early in the month. I received an account close email. October comes and I get charged! I call and they apologise and say the account will be closed but to cancel my direct debit just in case (which I did). December and I receive the aggressive "you owe us money" letter demanding payment for October/December! So AGAIN I call Elevan (3 months after I closed my account) and they tell me I haven't called them since February and I didn't request to close my account. Even I wasn't sure (as you have to contact both Elavon AND RMS)....but while on the phone I checked and found then read out the account closure confirmation email. I explained that I was told I would not be charged for September (other than transaction charges) and that I would like a refund of that charge. The email was forwarded to the customer service member. I received a call back and hour later to inform me the account was now closed (I have little faith that it has been), but that even though I only used the service for 3 days of September and had been offered a courtesy non charge for that month...and all the issues actually cancelling the account, they were still going to charge me for the whole month. "Customer service" would not budge in just charging me pro-rata etc. Awful, complicated, contrived, incompetent service which isn't even cheap to use. Avoid at all cost (literally) or you will regret it. Many no monthly fee and mobile (at no extra charge) providers are available and are so much easier to use.

I received an email from noreply at elavon dot com I looked them up and called then asked who the vender was that was attempting to charge my account they said they would not give me that information, I informed them that the card they were trying to charge recently had several fraud charges on it and that I needed to know to make sure that I was not missing a bill or payment. I explained that the merchant only used the initials TSA and I have no clue who that is again he refused to give me any information clearly attempting to protect those committing the fraud. I asked politely to speak to his supervisor he said sure and placed me on hold then came back and stated that his supervisor refused to talk with me because I was not an account holder. He was very professional but actively attempting to protect those clients he has that may be committing fraud and stealing millions a few hundred dollars at a time.

shocking, giving you deadline to submit copies of passport but stopped paying a week before, struggling to pay salaries to staff , be aware